Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CARLEONE SMITH

Nashville,TN

Summary

Dynamic professional with a proven track record at Pathgroup Labs, adept in CRM system updates and exceptional complaint handling. Leveraged expertise in prescription order management and leadership to enhance customer satisfaction and streamline processes. Skilled in fostering client relationships and mentoring teams to exceed sales goals, demonstrating a commitment to excellence and efficiency.

Overview

8
8
years of professional experience

Work History

Client Service Representative

Pathgroup Labs
Nashville, TN
02.2022 - Current
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Assisted customers with product information and pricing.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.

Accessioning Technician

Pathgroup Labs
Nashville, TN
02.2021 - Current
  • Maintained accurate records of accessioned specimens, ensuring data accuracy and integrity.
  • Reviewed test orders for completeness prior to processing specimens.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Provided customer service support by answering inquiries related to specimen collection and testing processes.

Retail Manager

Kroger
Nashville, TN
06.2017 - 09.2020
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.

Education

High School Diploma -

East Nashville Magnet HighSchool
110 Gallatin Ave
05-2021

Skills

  • Membership renewals
  • CRM system updates
  • Complaint handling
  • Follow-up skills
  • Prescription order management
  • Benefits determination

Affiliations

  • Reading
  • Gaming
  • Fishing

Timeline

Client Service Representative

Pathgroup Labs
02.2022 - Current

Accessioning Technician

Pathgroup Labs
02.2021 - Current

Retail Manager

Kroger
06.2017 - 09.2020

High School Diploma -

East Nashville Magnet HighSchool

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CARLEONE SMITH