Carletta Sank

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Accessing USA Health Citrix Portal
• The document explains how to log into the new USAHS domain in Citrix for both internal and external access
• Internal Access
• On http://hos.usouthal.edu/xenintranet.aspx the red Healthgate Portal button now indicates USADIR
• A blue button has been added for USAHS as seen below:
• Do not use the red button
• Use the blue button
• Citrix in the USAHS domain uses storefront servers which are green with white text as seen below:
• After logging in, click the plus sign to display your menu options
• Your menu will display green as seen below:
• The HealthStream Learning Center is found under Hospital Links
• External Access (Outside of USA Health networks.)
• Old method (Do not use this link now.)
• Citrix in the USADIR domain is accessed via https://healthgate.usouthal.edu/vpn/index.html the background is black as seen below:
• New Method (This is the new external link.)
• Use this method outside of USA Health networks
• Citrix in the USAHS domain is accessed via https://hsstorefront.southalabama.edu/vpn/index.html the background is green as seen below:
• The HealthStream Learning Center is found under Hospital Links.