Carletta Sank
Mobile,AL
Summary
Results-oriented Claims Adjuster with expertise in risk assessment, claims processing, and customer service. Demonstrates strong analytical skills and attention to detail, ensuring processing accuracy and compliance. Experienced in managing high volumes of claims, including those exceeding $5 million, while maintaining customer satisfaction.
Overview
8
8
years of professional experience
Work History
Property Claims Adjuster
Pilot Catastrophe Services
Mobile, Alabama
09.2024 - 12.2025
- Successfully assessed claims due to property incidents, such as fires, floods, or theft valuing over $5 Million.
- Inspected damaged property and contents to determine loss extent and estimated repair or replacement costs.
- Prepared detailed reports of findings, maintained accurate claim files, and updated case reserves.
- Sorted salvageable and unsalvageable items, documented losses, and created photographic or video records to substantiate claims.
Property Claims Adjuster
Pilot Catastrophe Services
Dallas, Texas
06.2024 - 10.2024
- Measured and estimated repair or replacement costs using tools like Xactimate, Sketch, or other estimating software.
- Coordinated with contractors and roofing specialists to verify repair costs and timelines, ensuring accurate project execution.
- Maintained accurate records of inspections, communications, and transactions to facilitate efficient claims processing.
- Explained loss coverage, assisted policyholders in itemizing damages, and coordinated alternative living arrangements to support recovery.
Insurance Claims Specialist
Sedgwick Claims Management
Tampa, Florida
07.2022 - 06.2024
- Assessed claims exceeding $5 million to ensure accurate evaluation and compliance with policy terms.
- Investigated property damage claims to determine coverage and liability.
- Investigated potentially fraudulent claims to uphold integrity of claims process, ensuring thoroughness and quality.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Auto Claims Adjuster
US Adjusting Services
Irving, Texas
06.2021 - 06.2022
- Estimated repair costs, assessed total loss status of vehicles, and coordinated with repair shops for efficient claims resolution.
- Investigated accident details, reviewed police reports, interviewed witnesses, and inspected vehicles to assess damages and establish liability.
- Maintained accurate records and prepared reports to ensure compliance with company policies and state regulations.
- Familiarity with platforms like Xactimate helps in creating accurate line-item estimates and aligning payouts with policy guidelines.
Property Claims Adjuster
Pilot Catastrophe
Mobile, Alabama
06.2018 - 03.2021
- Investigated property damage claims, determining coverage and liability to ensure fair settlements.
- Resolved claims through detailed analysis and effective communication with clients, enhancing customer satisfaction.
- Analyzed claim data, including photographs, diagrams, witness statements, and police reports, to support accurate claim resolutions.
- Collaborated with contractors to determine repair costs and timelines.
- Reduced claims processing time by 25%
Education
Office Administration -
Bishop State Community College
Mobile, AL05-2006
High School Diploma -
Lillie B Williamson
Mobile, AL05-2003
Skills
- Xactimate expertise
- Claims documentation
- Loss measurement
- Loss evaluation
- Fraud detection
- Assessment and evaluation
- Claims negotiation
- Data analysis
- Policy interpretation
- Customer relationship management
Timeline
Property Claims Adjuster
Pilot Catastrophe Services
09.2024 - 12.2025
Property Claims Adjuster
Pilot Catastrophe Services
06.2024 - 10.2024
Insurance Claims Specialist
Sedgwick Claims Management
07.2022 - 06.2024
Auto Claims Adjuster
US Adjusting Services
06.2021 - 06.2022
Property Claims Adjuster
Pilot Catastrophe
06.2018 - 03.2021
Office Administration -
Bishop State Community College
High School Diploma -
Lillie B Williamson