Carley Bowen
Port Orchard
Summary
Dedicated professional with exceptional customer service skills. Experience in team management and problem-solving, consistently enhancing guest experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
Lead Barista
Otter Bay Cafe
Silverdale, WA
07.2023 - Current
- Oversaw daily operations, ensuring high-quality food and beverage preparation and exceptional customer service.
- Trained and mentored new baristas on techniques and equipment usage.
- Prioritized incoming orders from multiple points of sale
- Managed inventory levels, ordering supplies to prevent shortages and reduce waste.
Assistant Manager
Panera Bread
Gig Harbor, WA
10.2014 - 07.2023
- Led daily operations, ensuring efficient workflow and adherence to company standards.
- Enforced training programs for new staff, enhancing onboarding and retention rates.
- Created a schedule for a team of approximately 25 people.
- Analyzed customer feedback to improve service quality and enhance guest experience.
Receptionist
Precision Tune Auto Care
Bridgeport, WA
06.2016 - 01.2017
- Managed front desk operations, ensuring efficient appointment scheduling and customer flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of service appointments and customer interactions.
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated communication between technicians and customers to enhance service delivery efficiency.
Dealer Power Specialist
Platinum One Enterprise
Bremerton, WA
03.2014 - 08.2014
- Independent Kirby distributorship
- Hired, trained and mentored new recruits on demonstrations and customer service standards.
- Enhanced customer experience by providing exceptional service during high-pressure situations.
- Door-to-door canvassing
- Managed cash handling, verified transactions, and ran credit checks for sales
Education
GED -
Olympic College
Bremerton, WASkills
- Adaptability to change
- Conflict handling
- Team management
- Guest service
- Staff scheduling
- Cash handling
- Problem-solving
- Attention to detail
- Clear communication
- Exceptional customer service
- Speedy and efficient
- Positive and professional
Timeline
Lead Barista
Otter Bay Cafe
07.2023 - Current
Receptionist
Precision Tune Auto Care
06.2016 - 01.2017
Assistant Manager
Panera Bread
10.2014 - 07.2023
Dealer Power Specialist
Platinum One Enterprise
03.2014 - 08.2014
GED -
Olympic College