Carley Butrico
Wildwood
Summary
I am a motivated Customer Service professional with extensive background in Management and Service Industry experience. I possess strong leadership and operations experience with hands-on experience in leading, developing and implementing best practices to help companies succeed to their full potential. I am a proven leader who is easily able to select, assess, develop and deliver results.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
General Manager Owner Operator
Nothing Bundt Cakes
Lady Lake
10.2024 - Current
- Baking, Frosting, Decorating cakes
- Handle and supervise everything in the operation from compliance and quality control to marketing and finances.
- Food ordering and sales/labor reports
- Managed staff scheduling to maintain optimal workforce levels during peak hours.
- Trained new team members on customer service and cake preparation standards.
- Oversaw daily operations to ensure quality and consistency in product offerings.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Coordinated marketing initiatives to promote seasonal products and special events.
- Fostered a positive work environment through team-building activities and open communication.
Assiant manager
Nothing Bundt Cakes
Lady Lake
05.2022 - 10.2024
- Oversaw daily operations in a fast-paced bakery environment.
- Managed team schedules to ensure adequate staffing for peak hours.
- Trained staff on customer service and cake decorating techniques.
Baker Trainer
Nothing Bundt Cakes
Lady Lake
09.2021 - 05.2022
- Trained new bakers on cake preparation and decorating techniques.
- Led team workshops on quality standards and safety practices.
- Developed training materials for effective skill transfer to staff.
- Assisted in inventory management of baking supplies and ingredients.
- Monitored baking processes to ensure consistency in product quality.
- Provided ongoing support and feedback to improve baker performance.
- Collaborated with management to enhance team productivity strategies.
Cake Decorator
Publix
The Villages
08.2016 - 10.2021
- Customer Collaboration: Meet with customers to discuss their requirements, create design sketches, and provide cost estimates for custom cakes.
- Cake Preparation: Prepare pre-made cakes according to customer requirements, package finished products for delivery or pickup, and merchandise baked goods
- Designed and decorated custom cakes for various occasions and themes.
Lead Trainer
Palmer Country Club
01.2015 - 01.2016
- Onboarding new hires and conducting orientation sessions with them
- Ongoing training for staff as needed. Provide refreshed courses on menu changes, seasonal promotions, and updated procedures.
- Mentor and motivate team members to reach performance goals.
Education
The Village’s Charter School
The Villages, FLSkills
- Operational management
- Quality control
- Inventory management
- Staff training
- Marketing coordination
- Customer relationship management
- Financial oversight
- Sales reporting
- Team building
- Effective communication
- Problem solving
- Time management
- Budget development
- Workflow planning
- Employee development
- Supervision and training
Timeline
General Manager Owner Operator
Nothing Bundt Cakes
10.2024 - Current
Assiant manager
Nothing Bundt Cakes
05.2022 - 10.2024
Baker Trainer
Nothing Bundt Cakes
09.2021 - 05.2022
Cake Decorator
Publix
08.2016 - 10.2021
Lead Trainer
Palmer Country Club
01.2015 - 01.2016
The Village’s Charter School