Carley Garrett
Oak Park,Illinois
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Proven ability to take initiative and excel in various responsibilities despite limited work experience. Recent high school graduate eager to pursue opportunities for career growth and educational advancement to expand expertise and capabilities.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
Amazon
10.2022 - 07.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dog Boarding
Rover.com
2020 - 2024
- Boarded dogs for hours, days and/or weeks.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Increased client satisfaction by providing timely and attentive care for their pets.
Warehouse Worker
Federal Express
10.2021 - 10.2022
- Loaded trucks for deliveries.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Garden Department
Wal-Mart
06.2019 - 10.2020
- Worked over the holiday, primarily in the garden department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Order Taking
Tony’s Villa Rosa Pizza
02.2018 - 06.2019
- Took orders, on phone and in restaurant. Waited tables, delivered food, worked register.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Counter Work
Plaza Cleaners
06.2017 - 01.2018
- Performed counter work, interacting with customers as well as working the cash register. Work required professionalism and organizational skills.
Education
High School -
Lincoln Way East High School
Frankfort, Illinois12.2019
Certificate - Cosmetology
Paul Mitchell The School
01-2022
Skills
- Customer engagement
- Collaborative teamwork
- Cash handling expertise
- Expertise in product features and benefits
- Problem-solving expertise
Timeline
Delivery Driver
Amazon
10.2022 - 07.2025
Warehouse Worker
Federal Express
10.2021 - 10.2022
Garden Department
Wal-Mart
06.2019 - 10.2020
Order Taking
Tony’s Villa Rosa Pizza
02.2018 - 06.2019
Counter Work
Plaza Cleaners
06.2017 - 01.2018
Dog Boarding
Rover.com
2020 - 2024
High School -
Lincoln Way East High School
Certificate - Cosmetology
Paul Mitchell The School
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