Carley Hoeffner
Lubbock,Texas
Summary
Competent Server Trainer offering over four years of food service experience in three restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions, and finishing dishes for new employee development. Highly observant and proactive with a hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to succeed.
Overview
4
4
years of professional experience
Work History
Server Trainer
Chuy's Tex-Mex Restaurant
08.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server
Gallo Nero
05.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Rudy's "Country Store" and Bar-B-Q
05.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
John Paul II High School
Plano, TX05-2022
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- Upselling strategies
- Team Member Training
- POS System proficiency
- High-volume dining
- Cash Handling
- Food presentation
- Server etiquette
- Food Safety Compliance
- Bar terminology
Timeline
Server Trainer
Chuy's Tex-Mex Restaurant
08.2022 - Current
Server
Gallo Nero
05.2021 - 08.2021
Cashier
Rudy's "Country Store" and Bar-B-Q
05.2020 - 12.2020
High School Diploma -
John Paul II High School
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