Carleysia Caraway
Shoreview,MN
Summary
Assistant Manager at Sonic Drive-In with a proven track record in enhancing customer satisfaction and fostering team leadership. Expert in money handling and conflict resolution, I successfully mentored staff and optimized operations, resulting in improved service quality and a more organized environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sonic Drive-In
05.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate of Science - Political Science
Augsburg University
Minneapolis, MN09-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Conflict resolution
- Recruiting and interviewing
- Policy enforcement
- Orientation and training
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant Manager
Sonic Drive-In
05.2020 - Current
Associate of Science - Political Science
Augsburg University
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