Carli Keller

Pharmacy Technician

CVS Pharmacy

12.2021 - Current

Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
Maintained inventory by monitoring stock levels and placing orders for medications and supplies.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Educated patients on medication usage, side effects, and storage requirements effectively.
Processed prescription requests using electronic health record systems to ensure accuracy.
Collaborated with healthcare team members to optimize patient care through medication management.
Trained new pharmacy technicians on operational procedures and best practices for efficiency.
Ensured compliance with pharmacy regulations and standards during daily operations consistently.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Streamlined prescription processing with accurate data entry and verification of patient information.
Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.