Carli Luce
Waco,TX
Summary
Results-driven professionalism with strong customer service and relationship-building skills in any field. Successfully completing customer needs and maintained an organized environment, ensuring efficient service delivery and high levels of client satisfaction.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Youngs Animal Hospital
09.2024 - Current
- Greeted and assisted clients, ensuring a welcoming environment for pets and their owners.
- Scheduled appointments using veterinary management software, optimizing daily operations and client flow.
- Collected patient information and maintained accurate medical records for efficient service delivery.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Coordinated with veterinary staff to facilitate smooth communication between clients and medical professionals.
- Handled client inquiries via phone and email, providing timely responses to support excellent customer service.
Barista
Ready Brew
03.2020 - 04.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Managed inventory levels, placing orders to ensure sufficient stock of supplies and ingredients.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in developing seasonal drink menus based on customer feedback and trends.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
McLennan Community College
Waco, TXSkills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Initiative-taking
- Sound judgment
- Room preparation
- Cleanliness maintenance
- Relationship building
- Educating owners
- Customer service
- Customer interaction
- Compassionate care
- File organization
- Client relations
- Schedule coordination
- Product recommendation
- Animal handling
- Fast learner
- Workflow optimization
Timeline
Veterinary Receptionist
Youngs Animal Hospital
09.2024 - Current
Barista
Ready Brew
03.2020 - 04.2023
High School Diploma -
McLennan Community College