Carli Smith
Springboro,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Dennys Restaurant
03.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Chart Room
01.2022 - 02.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
DIT And Beyond
01.2020 - 06.2021
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Associate of Science - Greenhouse Management
Ohio State University Agricultural Technical Institute
Wooster, OH05.2002
High School Diploma -
Worthington Kilbourne High School
Worthington, OH06.2000
Skills
- Food Preparation and Safety
- Stocking and Replenishing
- Price Memorization
- To-Go Order Preparation
Timeline
Server
Dennys Restaurant
03.2023 - 08.2023
Server
Chart Room
01.2022 - 02.2023
Barista
DIT And Beyond
01.2020 - 06.2021
Associate of Science - Greenhouse Management
Ohio State University Agricultural Technical Institute
High School Diploma -
Worthington Kilbourne High School
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