Carlie Donnelly
Pevely,MO
Summary
Strong leader and problem-solver dedicated to providing training and support for a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Barista
Target
05.2022 - Current
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
General Manager
Dairy Queen
06.2015 - 04.2022
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
Bachelor of Arts - Psychology
Southeast Missouri State University
Cape Girardeau, MO12.2023
Associate of Arts - Psychology
Jefferson College
Hillsboro, MO08.2020
Skills
- Cash Handling
- Team Player
- Team Leadership
- Professional Demeanor
- New Hire Training
- Customer Service
- Schedule Management
- Employee Training and Development
Timeline
Barista
Target
05.2022 - Current
General Manager
Dairy Queen
06.2015 - 04.2022
Bachelor of Arts - Psychology
Southeast Missouri State University
Associate of Arts - Psychology
Jefferson College
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