Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carlie Ford

Indianapolis,IN

Summary

High-energy professional with extensive experience at The Fountain Room, excelling in customer service and staff training. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and sales strategies. Recognized for promoting menu items and maintaining a positive attitude that improved team performance and customer engagement.

Overview

4
4
years of professional experience

Work History

Server/Bartender/Trainer

The Fountain Room
Indianapolis, Indiana
10.2023 - Current
  • Delivered exceptional customer service to enhance overall satisfaction.
  • Resolved guest issues by actively soliciting feedback on food and beverage quality.
  • Collaborated with kitchen staff to address allergies and accommodate special requests.
  • Maintained knowledge of daily specials, new menu items, and promotional offers.
  • Promoted desserts, appetizers, and specialty drinks to maximize revenue.
  • Presented wine selections with appropriate glassware and served customers directly.
  • Trained new employees in operational procedures and customer engagement techniques.

Esthetician

European Wax Center
Carmel, Indiana
02.2022 - 08.2023
  • Sanitized tools and equipment between uses to comply with state regulations.
  • Monitored inventory of wax supplies, including strips and pre-and post-wax lotions.
  • Followed infection control procedures throughout treatment processes to ensure safety.
  • Communicated product availability issues effectively with colleagues.
  • Ordered supplies as necessary to maintain adequate stock levels.
  • Introduced client education program to enhance customer comfort during treatments.

Education

Esthetics

Aveda Institute
Carmel, IN
06-2021

Some College (No Degree) - Economics

Indiana University, Purdue University Indianapolis
Indianapolis, IN

Skills

  • Staff training
  • Customer service
  • Conflict resolution
  • Sales strategies
  • Time management
  • Effective communication
  • Event coordination
  • Price retention
  • Memory skills
  • Team collaboration

References

References available upon request.

Timeline

Server/Bartender/Trainer

The Fountain Room
10.2023 - Current

Esthetician

European Wax Center
02.2022 - 08.2023

Esthetics

Aveda Institute

Some College (No Degree) - Economics

Indiana University, Purdue University Indianapolis

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