Jeannene Brown
Midvale,UT
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server/Bartender/Trainer
Hopper's Brew Pub
, USA
06.2012 - 09.2022
- Managed opening and closing operations for efficient restaurant performance.
- Served guests at tables, ensuring exceptional dining experiences.
- Delivered food to guests and assisted coworkers with service.
- Processed to-go orders accurately and efficiently.
- Trained new employees to uphold service standards.
- Bartended while serving in designated section, maintaining beverage quality.
- Oversaw floor operations during management meetings to ensure smooth service.
- Coordinated commercial and private catering events, enhancing customer satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills, and calculate totals.
Co-Owner
Self Employed Web
Salt Lake City, UT
12.2011 - 06.2019
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Conducted market research initiatives to identify trends in consumer behavior.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Ensured that all safety protocols were followed at all times within the workplace.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Monitored competitive activity and adjusted strategies to maintain a competitive edge.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Server/Bartender/Cocktail Waitress
Dukes Steak and Lobster House
, USA
01.2007 - 01.2009
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Secretary
Desert Villa Mobile Home Park
, USA
01.1998 - 01.2008
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for important documents.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Provided administrative support to the Office Manager and other staff members.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Assisted with accounts receivable and accounts payable functions.
Assistant Manager
Nine West
07.2000 - 01.2002
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
High School Diploma -
Excelsior Education Center
Victorville, CA05-2000
Skills
- Excellent customer service
- Attention to detail
- Verbal skills
- Social skills
- Multitasking
- Teamwork
- Quick learner
- Time management
- Organizational skills
- Leadership
- Presentable appearance
- POS operation
- Food safety
- Beverage preparation
- Cash handling
- Employee training
- Sales techniques
Additional Information - Relocation
UT, 12/01/11
Certification
- Certified EKG Monitor Technician
Timeline
Server/Bartender/Trainer
Hopper's Brew Pub
06.2012 - 09.2022
Co-Owner
Self Employed Web
12.2011 - 06.2019
Server/Bartender/Cocktail Waitress
Dukes Steak and Lobster House
01.2007 - 01.2009
Assistant Manager
Nine West
07.2000 - 01.2002
Secretary
Desert Villa Mobile Home Park
01.1998 - 01.2008
High School Diploma -
Excelsior Education Center