Carlie Membrino
Banning,CA
Summary
Achieved significant sales growth at Express Factory Outlet by mastering key account management and fostering customer retention. Excelled in training and mentoring sales associates, enhancing team performance and sales planning. Demonstrated exceptional merchandise flow and stockroom management skills, consistently presenting a professional image and surpassing sales goals with a focus on service excellence.
Overview
5
5
years of professional experience
Work History
Full-Times Sales Lead at Express Factory Outlet
11.2019 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed, maintained and utilized diverse client base.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue by training new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Trade School Degree in Nail Technology - Manicuring
Milan Institute - Palm Desert
Palm Desert, CA08.2024
High School Diploma -
Beaumont Senior High School
Beaumont, CA06.2019
Skills
- Key Account Management
- Stockroom Management
- Merchandise flow
- Sales Planning
- Customer Retention
- Performance Management
Timeline
Full-Times Sales Lead at Express Factory Outlet
11.2019 - Current
Trade School Degree in Nail Technology - Manicuring
Milan Institute - Palm Desert
High School Diploma -
Beaumont Senior High School
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