Carlie Mierley

In the time I have taken over as the front end coach in October 2024 I have made our customer service scores rise tremendously. I have been nominated as market coach of the month twice this year for high metrics. As the front end coach I take care of long/shorts in partnership with the AP coach, I also observe my front end teamleads and team associates in how they operate on a day to day basis. I ensure the team leads are pushing our team associates to greet, help and thank our customers. I occasionally jump in when needed to help operate the front end when short staffed. I oversee my front end staffing and schedules to meet demand. Since taking over the frontend I have been really big on accountability with my team leads and getting them to understand and follow my standards as their coach. I also have to handle angry customers and deescalate situations if my team leads are not able to handle the situation. I do tours to ensure my front end is clean and dusted, reshop is taken care of and the cash office is clean. I do lots of cash handling including vault audit, CFTs, and deposits. During my time as the front end coach I have ran a team of approximately 50-60 associates which includes a team of 4 hourly supervisors.

• My time as a GM coach I was in charge of handling the flow of the backroom in partnership with stocking coach, walking seasonality, and doing basic clean label and zone. I was in charge of over half of the store and leading a team of 7 hourly supervisors. As the GM coach I would walk 4x4 tours with each team lead and give them tasks to delegate to team associates. I would walk daily to make sure our features were full and located to ensure good first time pick of store fulfillment. I also ran the seasonal changes and worked with my seasonal team lead and hardlines team lead to make sure we were set, confirmed and full by the deadlines given. I sat with my team leads and had them set goals for their departments and how to increase sales year over year. I made sure all team leads were completing daily processes which included, topstock, price changes, item swaps, and pinpoint.

My time as a Hardlines/consumable ASM was mostly spent learning how to be a salaried member of management. I was transferred to Tipton and ran the store with one other ASM and a store manager as the store had a total of approximately 50-65 associates. I was in charge of some hardlines areas, consumables and the front end and made sure the daily processes were completed which included topstock, and price changes and any left over freight from the night before. I also was in charge with helping unload frozen dairy trucks and getting all associates to do all hands when it arrived due to the store not having walk in freezers/coolers for overstock.

As a support manager I was in charge of making sure zones were completed every night to have a good turnover for the next day. I also helped out with building/ pushing out features. I work along side of department managers on the GM side of the store and I also helped unload trucks, run freight and bin/verify overstock. I had to make decisions on features and handle mark downs as well.

As a CSM I would use the schedule to write out breaks and lunches to ensure all associates received them in a timely manner through out their shift. I was in charge of “crewing” the customers to get them through the quickest line to check out. I would get my associates change, and do register audits daily through the SMART system. My nightly tasks included going around and gathering all of the registers in the building and dropping them in our machine to make sure they were checked in. I also would jump in on register or service desk to help out with customers and financials

As a customer service associate I helped customers pay bills, send money, money orders, do returns and clean around the service desk to make sure it was clean for the morning associates.

As a salesfloor associate my job was to get reshop and put it back to the salesfloor and zone my area. I also helped with season transitions and setting mods.

My job as a self check host was to help customers check out, do age verification and help out doing breaks and sometimes help zoning the frontend 82 so it was easier to shop for customers