CARLIE PETERSON
Seattle,WA
Summary
Detail-oriented healthcare administrative professional and Certified Medical Assistant with over eight years of experience enhancing clinical operations in fast-paced environments. Currently serves as Program Assistant, coordinating workflows, managing priorities, and collaborating with multidisciplinary teams. Demonstrates expertise in onboarding, training, and facilitating communication across departments.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Program Assistant
Fred Hutch Cancer Center
Seattle, WA
03.2024 - Current
- Provide comprehensive administrative support to providers, clinical teams, and departmental leadership in a fast-paced oncology environment.
- Manage and prioritize a high volume of administrative requests, ensuring correspondence, documentation, assignments, and follow-up needs are completed accurately and within established deadlines.
- Acted as central point of contact and liaison among providers, nursing teams, administrative staff, Patient Access, outside organizations, and other departments to streamline communication and workflow.
- Prepare professional correspondence, letters, forms, reports, and other documentation on behalf of providers and care teams.
- Independently organize competing priorities and anticipate follow-up needs to ensure time-sensitive tasks are completed without disruption to departmental workflows.
- Collaborated with multidisciplinary teams to assess administrative needs, address workflow barriers, and enhance communication and operational efficiency.
- Identified opportunities to improve workflows, developed organized processes, and shared knowledge and resources with colleagues to enhance departmental efficiency.
- Facilitated onboarding process for new Program Assistants by providing comprehensive training on departmental systems and workflows. and training new Program Assistants, providing guidance on departmental processes, workflows, systems, and organizational expectations.
- Delivered administrative support during team member absences, ensuring continuity of operations and effective handling of tasks. for team members and departments, adapting quickly to changing priorities and staffing needs.
- Utilize Epic, Microsoft 365, Excel, Word, Outlook, PowerPoint, Teams, Zoom, electronic fax systems, and other platforms to support daily administrative operations.
Certified Medical Assistant / Back Office Medical Assistant
Eviva Medical Center
01.2018 - 02.2024
- Provided administrative and clinical support to providers and staff in a high-volume medical practice.
- Coordinated schedules, patient communications, referrals, medical records, and documentation to ensure seamless daily operations.
- Acted as a liaison between patients, providers, pharmacies, laboratories, and outside healthcare organizations.
- Prepared and maintained accurate electronic documentation and confidential patient records.
- Collaborated with providers and team members to maintain efficient daily operations and address workflow needs.
- Managed incoming requests and independently prioritized time-sensitive tasks while balancing multiple responsibilities.
- Facilitated staff onboarding and guided new hires on office processes and workflows to enhance team integration.
- Exhibited strong organization, attention to detail, and professional communication, contributing to effective workflow in a fast-paced environment.
Education
Medical Assistant Program -
Pima Medical Institute
Seattle, WA 03.2018 - 02.2019
High School Diploma -
Edmonds Woodway High School
Edmonds, WA 09.2012 - 01.2016
Skills
- Administrative Support: Office management
- Executive-Level Support
- Meeting Coordination
- Document preparation
- Professional Correspondence
- WorkPowerPoint
- Records Management
- Task Prioritization
- Process Improvement
- Problem solving
- Cross-department collaboration
- Team Coverage
- Employee Orientation
- Team Development
- Stakeholder Communication
- Technology: Microsoft 365
- Excel
- Word
- Outlook
- Prioritization
- Teams
- Zoom
- Epic
- Electronic Fax Systems
- Professional Strengths: Organization
- Attention to Detail
- Initiative
- Independent Judgment
- Prioritization
- Collaboration
- Business communication
- Discretion & Confidentiality
- Adaptability
- Analytical Skills
Certification
- Certified Medical Assistant (CMA)
- Basic Life Support (BLS/CPR)
Timeline
Program Assistant
Fred Hutch Cancer Center
03.2024 - Current
Medical Assistant Program -
Pima Medical Institute
03.2018 - 02.2019
Certified Medical Assistant / Back Office Medical Assistant
Eviva Medical Center
01.2018 - 02.2024
High School Diploma -
Edmonds Woodway High School
09.2012 - 01.2016