Carlie Tetstone
Keystone Heights,FL
Summary
Detail-oriented and trustworthy professional with hands-on experience handling high-volume financial transaction and maintains strict cash accuracy. Demonstrated ability to protect confidential information, follow compliance procedure, and deliver exceptional customer service in fast-paced environments. Seeking to build a long-term career where integrity, precision , and client relationship skills contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Allstate Insurance Co
Gainesville, FL
06.2025 - Current
- Resolved customer issues effectively through active listening and problem-solving skills.
- Collaborated with team members to enhance service delivery and customer satisfaction levels.
- Handled sensitive financial information with confidentiality.
- Resolved billing discrepancies and account concerns.
- Built and maintained strong client relationships.
- Processed sales transactions accurately using point-of-sale systems.
Customer Service Representative
Winn Dixie
Melrose FL
01.2025 - 06.2025
- Processed high-volume cash and electronic transactions with accuracy and integrity.
- Balanced and reconciled cash drawers daily, minimizing discrepancies.
- Verified identification for lottery and age-restricted purchases in compliance with regulations.
- Assisted customers with payment inquiries, refunds, and transaction corrections.
- Maintained strict adherence to cash-handling and loss prevention procedure.
- Delivered professional service in a fast-paced, high traffic environment.
Career Pause
Homemaker
Keystone Heights, FL
09.2022 - 01.2025
- Took extended medical leave and recovery period.
- Fully recovered and returned to the workplace in January 2025.
- Prepared for long-term, stable employment.
Cashier Assistant
Sonny's Real Pit BBQ
Starke, FL
06.2022 - 09.2022
- Processed 100+ daily financial transactions including cash, credit, and digital payments with 100% accuracy.
- Balanced cash drawer and reconciled totals at the end of shift.
- Resolved billing discrepancies and handled refunds professionally.
- Delivered high-level customer service in a fast-paced environment.
- Built repeat customer relationships through strong communication and trust.
Cashier Assistant
Winn Dixie
Macclenny, FL
07.2021 - 05.2022
- Learned and followed strict company cash-control and loss-prevention procedures.
- Maintained composure and professionalism while handling customer payment concerns.
- Built foundational skills in accuracy, accountability, and procedural compliance.
- Adapted quickly to high-volume environments while maintaining transaction integrity.
Education
High School Diploma -
Baker County High School
Glen St Mary FlSkills
- Cash handling & Drawer Reconciliation
- High-Volume Transaction Processing
- Payment Processing (Cash, Debit, Credit, ACH)
- Account Balancing
- Currency Verification
- Financial Record Accuracy
- Basic Financial Reporting
- Active listening
- Customer service
- Customer satisfaction
- Data entry
Accomplishments
Built a reputation for precision In financial transactions, strict policy compliance, and professional customer service, contributing to operational efficiency and positive client experiences.
Certification
4-40 License
4 years of BSA classes
Timeline
Customer Service Representative
Allstate Insurance Co
06.2025 - Current
Customer Service Representative
Winn Dixie
01.2025 - 06.2025
Career Pause
Homemaker
09.2022 - 01.2025
Cashier Assistant
Sonny's Real Pit BBQ
06.2022 - 09.2022
Cashier Assistant
Winn Dixie
07.2021 - 05.2022
High School Diploma -
Baker County High School