Carlie Van Horn
Longmont,Colorado
Summary
I am seeking a position to uplift & challenge myself with a progressive and dynamic organization. I also intend to increase my knowledge, skills & experience and diversify my professional interests in an exciting and continuously evolving industry. I will also continue to regularly utilize my education, and extensive service industry & sales experience with any future role. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Agent
Hagerty
Longmont, CO
09.2023 - Current
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
Server / Bartender
Gafner Hospitality Group
Longmont, CO
08.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Wine Sales Representative
Curated Selections Wine Group
08.2022 - 05.2023
- Extensive wine research, education, events & tastings
- Consistent use of Quick Books, SevenFifty, Google Suite & Gusto
- Regular communication & interaction with buyers/owners of all accounts; extremely strong customer service skills
- Developed strong rapport with customers and created positive impression of business
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
VIP Cocktail Server
Hall’s Chophouse
02.2015 - 07.2022
- Extensive sales experience pertaining to wine and food knowledge
- Establishing & maintaining relationships with many VIP guests while consistently anticipating needs and proactively eliminating potential issues
- Displayed enthusiasm and promoted excellent service to customers, while successfully increasing referrals
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Increased sales significantly by upselling higher-end products to customers
- Multitasking; finding balance and positivity in an incredibly challenging atmosphere; teamwork; guest satisfaction; consistently perform under intense pressure
Bartender and Server
Social Wine Bar
05.2011 - 02.2015
- Extensive wine exposure, significant gain in wine, spirit and cocktail knowledge base
- Increased knowledge of food and wine pairings
- Cultivated warm relationships with regular customers
- Served food and beverages promptly with focused attention to customer needs
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Intern
Lowcountry Aids Services
04.2013 - 08.2013
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Analyzed problems and worked with teams to develop solutions for patients
- Sorted and organized files, spreadsheets, and reports
- Worked within the Infectious Disease clinic at the Medical University of South Carolina (MUSC)
Intern
Medical University Of South Carolina
08.2012 - 05.2013
- Master’s level Intern in the National Crime Victim’s Center for Research
- Child/adolescent case load
- Group facilitation
- Participation in a state-wide awareness initiative
Intern
New Directions Behavioral Health
08.2011 - 05.2012
- Master’s level Intern in a private practice counseling office
- Case conceptualization
- Group facilitation
- Client meetings
- Consulting
- Attended continuing education trainings/seminars
Intern
People Against Rape
08.2010 - 05.2011
- Undergraduate level Intern in a non-profit organization
- Facilitated through the Behavioral Science program at Charleston Southern University
- Volunteer Victim Advocate
- Evaluating case studies
- Emergency on-call Advocate
Education
Master of Science - Social Work
University of South Carolina
Columbia, SC05.2013
Bachelor of Science - Psychology And Sociology
Charleston Southern University
Charleston, SC05.2011
Associate of Science - Psychology
Kent State University
Kent, OHSkills
Advanced communication skills, teamwork, problem solving skills, critical thinking, emotional intelligence, task oriented, multitasking, thriving through challenges, extensive sales skills, organization, creativity, flexibility, data analysis & project management
- Insurance sales strategy
- Marketing initiatives
- Product knowledge mastery
- Policy management expertise
- Client Relationship Management
- Regulatory compliance understanding
- Professional Networking
References
References available upon request.
Timeline
Licensed Insurance Agent
Hagerty
09.2023 - Current
Server / Bartender
Gafner Hospitality Group
08.2023 - Current
Wine Sales Representative
Curated Selections Wine Group
08.2022 - 05.2023
VIP Cocktail Server
Hall’s Chophouse
02.2015 - 07.2022
Intern
Lowcountry Aids Services
04.2013 - 08.2013
Intern
Medical University Of South Carolina
08.2012 - 05.2013
Intern
New Directions Behavioral Health
08.2011 - 05.2012
Bartender and Server
Social Wine Bar
05.2011 - 02.2015
Intern
People Against Rape
08.2010 - 05.2011
Master of Science - Social Work
University of South Carolina
Bachelor of Science - Psychology And Sociology
Charleston Southern University
Associate of Science - Psychology
Kent State University
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