Carlie Walker
Birmingham
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues, with focus on optimizing the customer experience and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Associate
Lowes Home Improvement
11.2023 - Current
- Assisted customers with selections in garden center and educated them based on individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Practiced strategies to increase customer satisfaction and engagement.
- Established strong relationships with customers and coworkers, facilitating effective communication across departments and teams.
- Listened to customer needs and desires to identify and recommend optimal products.
Library Assistant
Birmingham Public Library
06.2022 - 08.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained secure environment by monitoring visitors in the computer lab and assisting patrons with access and login.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Tutor
Birmingham Public Library
06.2021 - 08.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Created positive and encouraging learning environment to foster love for learning among students.
Education
Bachelor of Science - Respiratory Therapy
Jacksonville State University
Jacksonville, AL05-2026
Skills
- Customer service
- Written and oral communication
- Patience and empathy
- Time management
Timeline
Associate
Lowes Home Improvement
11.2023 - Current
Library Assistant
Birmingham Public Library
06.2022 - 08.2022
Tutor
Birmingham Public Library
06.2021 - 08.2021
Bachelor of Science - Respiratory Therapy
Jacksonville State University
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