Carli Kassner
Missoula,MT
Summary
Accomplished Western MT Lead Veteran Service Coordinator at Volunteers of America, adept in community resource expertise and database management. Spearheaded team leadership initiatives, significantly enhancing service delivery and program assessment. Recognized for exceptional client advocacy and meeting facilitation, seamlessly integrating hard and soft skills to drive organizational success.
Overview
4
4
years of professional experience
Work History
Western MT Lead Veteran Service Coordinator
Volunteers of America
02.2024 - Current
- Team lead, trainer, and peer supervisor for case management and service delivery team.
- Case management for veterans with housing and service navigation
- Financial tracking for grant expenses
Patient Services Specialist
Providence St. Patrick Hospital
09.2020 - Current
- Patient registration in the Emergency Department
- Trained in EPIC
- Radiology, Emergency Room, and Inpatient Admissions
Professional Research Assistant
Hospice Analytics
08.2023 - 02.2024
- Database management and research on Crisis Standards of Care nationwide
- Developed fluency in MS Office
Internship
Community Medical Center
01.2022 - 07.2023
- Administrative internship for the Executive Director of Physician Groups
- Meeting coordination for program directors and project assistance
- Leadership in healthcare training and observation
Internship
Partnership for Children
06.2022 - 08.2022
- Writing and developing adult case management policy and collaborating with staff to update social media pages
Wholesale Manager/Barista
Black Cat Bake Shop
01.2021 - 01.2022
- In charge of wholesale accounts and invoicing clients
- Database management and customer service
School of Public Health Evaluation Committee
University of Montana
01.2021 - 01.2022
- One of two undergraduate students in the School of Public Health selected to evaluate graduate program professors and submit for recognition
Curry Health Center Peer Educator
University of Montana
09.2021 - 12.2021
- Plan and coordinate student health initiatives and education on campus
- Presentation, programming, and leadership roles
Education
Public Health and Nonprofit Administration -
University of Montana
07.2023
Portland State University
05.2021
University of Colorado
Colorado Springs, CO05.2020
High School -
Coronado High School
Colorado Springs, COSkills
- Team Leadership
- Community Resource Expertise
- Service Monitoring and Evaluation
- Program Follow-up and Assessment
- Individualized and Family Service Plans
- Community Liaison
- Client Advocacy
- Meeting Facilitation
Accomplishments
- American Red Cross Disaster Action Team, Volunteer Training, 2016-2019
- UCHealth Memorial Hospital EMT Certification, Completed all Colorado EMT courses and requirements. Valid through 12/2023. Mental health and trauma certified., 2019
- Penrose Hospital Emergency Department Volunteer, 2019
- Coronado High School FIRST Robotics Team, 2016-2019
Publications
Abbott J, Kassner CD, Kassner CT, Where is Palliative Care in Crisis Standards of Care? A Survey of State Planning., JPSM, 2023, https://doi.org/10.1016/j.jpainsymman.2023.04.006
Timeline
Western MT Lead Veteran Service Coordinator
Volunteers of America
02.2024 - Current
Professional Research Assistant
Hospice Analytics
08.2023 - 02.2024
Internship
Partnership for Children
06.2022 - 08.2022
Internship
Community Medical Center
01.2022 - 07.2023
Curry Health Center Peer Educator
University of Montana
09.2021 - 12.2021
Wholesale Manager/Barista
Black Cat Bake Shop
01.2021 - 01.2022
School of Public Health Evaluation Committee
University of Montana
01.2021 - 01.2022
Patient Services Specialist
Providence St. Patrick Hospital
09.2020 - Current
Public Health and Nonprofit Administration -
University of Montana
Portland State University
University of Colorado
High School -
Coronado High School
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