Carlina Tancredi
Quakertown,PA
Summary
Exceptional receptionist with proven expertise in managing front desk operations and enhancing team productivity. Skilled in appointment scheduling and maintaining accurate patient records, consistently delivering outstanding customer relations and ensuring a welcoming atmosphere.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
America's Best Contact and Eyeglasses
Quakertown, PA
01.2026 - Current
- Managed front desk operations, greeting visitors and directing them to appropriate services.
- Scheduled appointments efficiently, optimizing daily workflow for patient care.
- Maintained organized patient records, ensuring accuracy and confidentiality of information.
- Handled multi-line phone systems, addressing inquiries and providing excellent customer service.
- Processed payments and insurance claims accurately to facilitate seamless transactions.
- Supported optometrists during patient examinations, enhancing overall clinic productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained HIPPA compliance.
- Verified & Authorized Insurance.
General Aide
Quakertown Community School District
Quakertown, PA
08.2024 - 09.2025
- Assisted teachers and staff with daily operational tasks to ensure smooth school operations.
- Supported student activities by preparing materials and coordinating logistics for events.
- Maintained accurate records of student attendance and classroom supplies inventory.
- Collaborated with team members to streamline workflow processes and enhance efficiency.
- Implemented organizational systems for classroom resources, improving accessibility for educators.
- Responded promptly to inquiries from students, parents, and staff, fostering a supportive environment.
Customer Service Associate
Wawa
Huntingdon Valley, PA
10.2014 - 07.2018
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new associates on operational procedures and customer interaction best practices.
- Streamlined inventory management processes, ensuring product availability and accuracy.
- Collaborated with team members to enhance store presentation and merchandising strategies.
- Operation and handling of cash register & cash.
Education
High School Diploma -
Hatboro Horsham Senior High School
Horsham, PA06-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Schedule management
- Mail handling
- Multi-line telephone operation
- Documentation and reporting
- Tech-Savvy
- Phone etiquette
- Reception desk management
- Multitasking and prioritization
- PC proficient
Certification
Obtained Optometrist Technician Certification Level 1 & 2 through National Vision.
Timeline
Receptionist
America's Best Contact and Eyeglasses
01.2026 - Current
General Aide
Quakertown Community School District
08.2024 - 09.2025
Customer Service Associate
Wawa
10.2014 - 07.2018
High School Diploma -
Hatboro Horsham Senior High School