Carline Vixama
Boston,MA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Harbor Health
02.2024 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taking patients vitals and assists providers.
Call Center Representative
Cambridge Health Alliance-Everett Hospital
01.2020 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Arts -
Roxbury Community College
Boston Ma 12-2022
Skills
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Patient-focused care
- Bilingual ( Haitian Creole and Spanish)
Certification
- Basic Life Support (BLS) - American Heart Association.
- Medical Assistant certificate.
Languages
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant
Harbor Health
02.2024 - Current
Call Center Representative
Cambridge Health Alliance-Everett Hospital
01.2020 - 01.2024
- Basic Life Support (BLS) - American Heart Association.
- Medical Assistant certificate.
Associate of Arts -
Roxbury Community College
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