Carlisa Hardman
Greenville,SC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
First Watch Daytime Cafe
09.2023 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
Bar Louie Restaurants
02.2021 - 06.2022
- Giving customers the best dining experience possible.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
SPAGHETTI WAREHOUSE
11.2012 - 08.2020
- Very fast learner
- Great at upselling customers
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Telemarketer
Dail America
07.2006 - 02.2007
- Customer service. Helping customers resolve past credit card payments.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
12th grade - undefined
Austin community academy
Chicago, IL05.2008
Skills
- Organizational skills
- Upselling techniques
- Service experience
- Point of sale (POS)
- Restaurant operations
- Food safety practices
- Physical stamina
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Menu memorization
- High volume dining
- Team collaboration
Certification
Food Handler Certification
Timeline
Server
First Watch Daytime Cafe
09.2023 - 08.2025
Server/Bartender
Bar Louie Restaurants
02.2021 - 06.2022
Server
SPAGHETTI WAREHOUSE
11.2012 - 08.2020
Telemarketer
Dail America
07.2006 - 02.2007
12th grade - undefined
Austin community academy
Similar Profiles
Lindsay SparksLindsay Sparks
Server at First Watch Daytime CafeServer at First Watch Daytime Cafe
Ty DalyTy Daly
Black Apron at First Watch Daytime CafeBlack Apron at First Watch Daytime Cafe
Andrew ArdisAndrew Ardis
Line Leader at First Watch Daytime CafeLine Leader at First Watch Daytime Cafe
Hayley EvansHayley Evans
Executive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLCExecutive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLC
Adreona TuckerAdreona Tucker
Daycare Teacher's Assistant at Love Story ChurchDaycare Teacher's Assistant at Love Story Church