Carlisha James
Mansfield,LA
Summary
Dedicated and compassionate Certified Clinical Medical Assistant (CCMA) with over seven years of healthcare experience providing exceptional patient care in family medicine, pediatrics, community health, and hospital settings. Experienced in EKGs, phlebotomy, injections, specimen collection, vital signs, insurance verification, referrals, scheduling, and prior authorizations. Proven leadership as a Lead Medical Assistant.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Lead Medical Assistant
DeSoto Regional Family Medicine
Mansfield
01.2023 - Current
- - Lead MA team; room patients; vitals; EKGs; phlebotomy; injections; documentation; scheduling; prior authorizations.
- Maintain accurate EMR documentation while ensuring HIPPA compliance.
- Mentored junior medical assistants, enhancing team performance and knowledge retention.
- Oversaw daily operations of medical office, ensuring efficient patient flow and satisfaction.
Medical Assistant
Mid City Pediatrics
Shreveport
09.2021 - 01.2023
- Administered immunizations and performed routine lab tests to support patient care.
- Trained new staff on clinical procedures and office protocols, fostering a knowledgeable team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Ochsner LSU Health
Shreveport
04.2020 - 09.2021
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided direct patient care in a fast-paced clinical setting.
Medical Assistant/Referral Clerk
David Raines Community Health Center
Shreveport
01.2019 - 04.2020
- Administered patient care and support, ensuring comfort during examinations and treatments.
- Processed specialty referrals and prior authorizations.
- Maintained accurate medical records and communicated with outside providers
Direct Support Worker
Life @ Home
Mansfield
01.2019 - 09.2019
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Promoted independence while ensuring safety and comfort.
- Documented care and communicated changes in client condition.
Customer Service Representative
Teleperformance
Shreveport
06.2018 - 12.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline complaint resolution processes, improving response times.
- Implemented training sessions that improved team knowledge of product offerings and support systems.
Ward Clerk
Mansfield Nursing Center
Mansfield
02.2017 - 09.2018
- Coordinated patient admissions and discharges, ensuring accurate documentation and compliance with healthcare regulations.
- Managed scheduling for medical staff, optimizing shift coverage and enhancing operational efficiency.
Medical Assistant Extern
DeSoto Healthcare Center
12.2016 - 01.2017
- Maintained accurate electronic health records and ensured data integrity for patient information.
- Assisted healthcare providers with patient assessments and vital sign monitoring.
Server
Pizza Hut
Mansfield
03.2016 - 08.2016
- Provided exceptional customer service by accurately taking orders and addressing inquiries.
- Trained new staff on menu items, service protocols, and operational procedures.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
Crew Member
McDonald's
Mansfield
06.2015 - 01.2016
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Handled cash transactions accurately, ensuring precise financial reporting and minimizing discrepancies.
- Resolved customer complaints effectively, contributing to improved service reputation and guest experience.
Education
CCMA - Medical Assistant
Remington College
Shreveport, LA12-2016
Diploma -
Mansfield High School
Mansfield, LA01-2014
Skills
- Patient Care
- Leadership
- EMR/EHR
- EKG
- Phlebotomy
- Injections
- Vital Signs
- Specimen Collection
- Prior Authorizations
- Insurance Verification
- Scheduling
- Referral Coordination
- HIPAA
- Critical thinking
- Diagnostic testing assistance
- Medical terminology proficiency
Certification
- CCMA
- BLS
- CPR
Timeline
Lead Medical Assistant
DeSoto Regional Family Medicine
01.2023 - Current
Medical Assistant
Mid City Pediatrics
09.2021 - 01.2023
Medical Assistant
Ochsner LSU Health
04.2020 - 09.2021
Medical Assistant/Referral Clerk
David Raines Community Health Center
01.2019 - 04.2020
Direct Support Worker
Life @ Home
01.2019 - 09.2019
Customer Service Representative
Teleperformance
06.2018 - 12.2018
Ward Clerk
Mansfield Nursing Center
02.2017 - 09.2018
Medical Assistant Extern
DeSoto Healthcare Center
12.2016 - 01.2017
Server
Pizza Hut
03.2016 - 08.2016
Crew Member
McDonald's
06.2015 - 01.2016
CCMA - Medical Assistant
Remington College
Diploma -
Mansfield High School