Julia Vega
Ponchatoula,USA
Summary
Enthusiastic Hospitality Professional experienced in delivering superior customer service and fostering positive interpersonal relationships. Demonstrated reliability and strong organizational capabilities while managing daily operations and guiding teams in medical office settings. Focused on leveraging analytical and problem-solving skills to enhance operational efficiency and patient interactions.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant
Atlas dermatology
Mandeville, LA
02.2025 - Current
- Assisted dermatologists with patient examinations and procedures in a timely manner.
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Educated patients on skincare products and treatment options to enhance care.
- Trained new medical assistants on clinical procedures and office protocols effectively.
- Supervised, trained and coached team of medical assistants.
- Collaborated with healthcare team to improve patient experience and satisfaction levels.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Managed patient scheduling and appointment flow for efficient clinic operations.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Prepared daily charts by creating and updating electronic health record system data prior to patient visits.
Esthetician/Makeup Artist
Shear Bella Salon and Spa
Ponchatoula, LA
04.2024 - Current
- Conduct skin consultations to assess and address clients' unique skin conditions
- Provide facial treatments tailored to clients' skin types
- Provide customized facial treatments to enhance clients' skin health
- Perform hair removal procedures such as waxing and threading
- Recommend personalized skincare products to support clients' at-home routines
- Researched and reviewed latest trends in skincare and makeup with the latest trends in skincare and makeup industry
Sales Associate
Boscos
Covington
08.2022 - Current
- Greeted customers warmly, providing personalized assistance to enhance shopping experience.
- Assisted customers in finding and selecting products, ensuring satisfaction and informed choices.
- Ensured work area was clean to promote safety and efficiency., organized and free of clutter at all times.
- Executed cleaning tasks to uphold store hygiene standards., keeping store neat and organized.
- Maintained clean, organized work area to create inviting environment for customers.
- Performed cleaning tasks, keeping store neat and organized.
Waitress
Veras
Covington
04.2020 - Current
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Informed customers about daily specials, contributing to increased sales of popular food items.
- Delivered or refilled beverages, checking identification prior to serving alcohol.
- Delivered and refilled beverages while verifying identification for alcohol service.
- Upsold additional menu items, enhancing overall sales performance.
Waitress
Boscos
Mandeville
09.2018 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Fostered positive guest relationships through friendly conversation and attentive service.
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Proactively monitored tables to address guest requests and ensure a seamless dining experience.
Education
Aveda Institute of Art and Science
Skills
- Patient Care Assistance
- Patient Consultation
- Skincare Products
- Hair Removal
- Skin analysis
- Clinical procedures
- Patient care
- Patient Treatment Oversight
- Patient Appointment Management
- Electronic health records management
- HIPAA compliance
- Clinical leadership
- Infection control procedures
- Team Leadership
- Leadership Skills
- Employee training
- Ability to Multitask
- Time management
- Attention to Detail
- Teamwork
- Team collaboration
- Customer Service
- Customer Relationship Management
- Customer management
- Sales
- Product Recommendations
- Knowledge of Hospitality
- Supply Management
- Workstations
- Restaurant Operation
- Effective communication
- Adaptability
- Problem solving
- Electronic health records management
- Team Leadership
- Medical terminology proficiency
- Patient Treatment Oversight
Languages
English
Timeline
Lead Medical Assistant
Atlas dermatology
02.2025 - Current
Esthetician/Makeup Artist
Shear Bella Salon and Spa
04.2024 - Current
Sales Associate
Boscos
08.2022 - Current
Waitress
Veras
04.2020 - Current
Waitress
Boscos
09.2018 - Current
Aveda Institute of Art and Science