Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Accomplishments
Certification
Languages
Timeline
Generic

Carl Nafa

Tampa,Fl

Summary

I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Junk Captain

College Hunks Hauling Junk & Moving
Tampa, FL
01.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • In the short time I've been back at college hunks I've gotten promoted back to the position I had before leaving Senior Capitan.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Insurance Agent

The Alliance
Tampa, FL
07.2023 - Current
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Analyzed customer needs and provided best options, upselling products and services.

Junk Removal Specilist

Junk Lugger
Riverview, FL
01.2023 - 12.2023
  • Coordinated with other departments to ensure efficient workflow processes.
  • Participated in ongoing training and compliance activities.
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • I was brought on to help the team. I was experienced in the filed and junkluggers just was getting started.
  • Assisted in developing strategies to increase customer satisfaction levels.

Junior Captain, Senior Captain

College Hunks Hauling Junk
Tampa, Fl
04.2021 - 10.2022
  • I first joined the college hunks team just in need of employment
  • Previously I was driving a moving truck for brother EZ moving
  • I was also doing move labor so I thought it was a great fit going to college hunks
  • I was getting encouraged to learn more about the company
  • I showed that I was a hard worker and they noticed it
  • I was quickly trained up to Junior Captain
  • Ever since I became a captain I was able to maintain being the top revenue earner of college hunks junk removal
  • I then moved up to senior captain before the summer started
  • Being promoted didn't change anything, I continued kicking butt
  • My driving score went up from 97 to 99 and in one month I was able to maintain 100%
  • I had more reviews coming in than all the other crews combined I was told by the GM Luis
  • I was still maintaining top revenue as well.

Truck cutter, cable cutter

Custom Cables
Tampa, Fl
04.2020 - 09.2020
  • I was working with custom cable as a cable cutter
  • I measure and cut cable, it's a very physical job
  • The cables we cut are on spools with some containing as much as 1000ft on one spool
  • The cables also vary in size, some as thin as strings, others as thick as a fifty cent coin, weighing as much as 5-700lbs
  • We don't necessarily carry them, we roll them to our station then raise them off the floor and use a machine to measure and cut them.

Busser, Foodrunner, Floorback

American Social
Tampa, Fl
03.2019 - 05.2020
  • I was working with American Social for a while the only reason I really left was caused by the spread of covid
  • When asked to come back I was already employed with custom cables
  • I began working both in hopes to make extra money
  • I began feeling undervalued, I was trained as a server but wasn't serving, when I began seeing new servers coming on board I decided to leave
  • I bused tables, ran food, and late at night we´d transitioned into a club and I would assist the bottle girls as their floorback.

Busser, Foodrunner, Barback

Topgolf
Tampa, Fl
03.2015 - 08.2016
  • Topgolf was my first job, it introduced me to the world of hospitality
  • I ended up doing it for a year and a half
  • Being at Topgolf showed how much of a hard worker I was
  • I was able to move up within six months and I was given a Team lead position as a busser, before the Team lead I was food running and bussing
  • The Team lead position was for busser and every night I carried my team and we always had successful evenings
  • After my year mark I felt I should spread out more by learning other positions so I asked to move to barback
  • After training someone to take over my position I began barbacking
  • After moving back home with my mother, getting to work became tough
  • I started coming late and eventually was let go.

Education

Certified As Audio Engineer - Music Education

Recording Connection
03.2023

Highschool diploma -

Gary Adult
07.2020

Skills

  • Client Relations
  • Customer Service
  • Clean Driving Record
  • Strong Problem Solver
  • Training Staff
  • Quality Assurance
  • Server Support
  • Table Bussing
  • Wait Staff Support
  • Customer Service-Oriented
  • Turning Tables
  • Policy Renewals
  • Customer Follow-Up
  • Client Retention
  • Insurance Sales Strategy
  • Business Planning
  • Negotiation
  • Negotiation Abilities

Personal Information

Age: 26

Languages

  • English primary
  • Creole spoken at home. I can understand it, speaking it is difficult for me.

References

  • Duane Thomas, Teacher/coordinator, (904)699-9539
  • Jarvis Bridges, Former Veteran, Close Friend, former coworking, (813)938-0226
  • Dominic Sala, American Social manager, (813)468-7557

Accomplishments

  • MVP at college hunks in 2022
  • 2022 midyear top revenue Jan-June
  • Building leaders award for 2022

Certification

  • Certified licensed Audio Engineer
  • Licensed in Life, Health, and Annuity

Languages

English
Professional

Timeline

Junk Captain

College Hunks Hauling Junk & Moving
01.2024 - Current

Insurance Agent

The Alliance
07.2023 - Current

Junk Removal Specilist

Junk Lugger
01.2023 - 12.2023

Junior Captain, Senior Captain

College Hunks Hauling Junk
04.2021 - 10.2022

Truck cutter, cable cutter

Custom Cables
04.2020 - 09.2020

Busser, Foodrunner, Floorback

American Social
03.2019 - 05.2020

Busser, Foodrunner, Barback

Topgolf
03.2015 - 08.2016

Certified As Audio Engineer - Music Education

Recording Connection

Highschool diploma -

Gary Adult

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Carl Nafa