Carlo Rivera
Heredia
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Well-regarded advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Challenges lover and very competitive folk.
Overview
11
11
years of professional experience
Work History
Advisor
Bosch
01.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Real Estate Agent
Concentrix
08.2018 - 01.2023
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 15 employees and scheduled shifts.
- In charge of appliance warranties and purchases
Global Shared Services
DHL Supply Chain
03.2015 - 11.2020
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Cisco CCNA - Computer Networking
Udemy
05.2020
Itil - Itil Foundations
New Horizons
09.2019
Bachillerato Educación Media - S
Bachillerato Por Madurez
06-2007
Skills
- Research Abilities
- Microsoft Outlook
- Microsoft Excel
- Google Docs
- Microsoft Office
- User Training
- Wide Area Network (WAN)
- Data Communications
- TCP/IP
- LAN and WAN Assessment
LANGUAGES
Portuguese: Bilingual or Proficient (C2)
English: Bilingual or Proficient (C2)
Timeline
Advisor
Bosch
01.2023 - Current
Real Estate Agent
Concentrix
08.2018 - 01.2023
Global Shared Services
DHL Supply Chain
03.2015 - 11.2020
Itil - Itil Foundations
New Horizons
Cisco CCNA - Computer Networking
Udemy
Bachillerato Educación Media - S
Bachillerato Por Madurez