Carlo Rivera
Heredia
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Well-regarded advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Challenges lover and very competitive folk.
Overview
11
11
years of professional experience
Work History
Advisor
Bosch
Heredia, Costa Rica
01.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Real Estate Agent
Concentrix
Heredia, Costa Rica
08.2018 - 01.2023
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 15 employees and scheduled shifts.
- In charge of appliance warranties and purchases
Global Shared Services
DHL Supply Chain
Heredia, Costa Rica
03.2015 - 11.2020
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Cisco CCNA - Computer Networking
Udemy
05.2020
Itil - Itil Foundations
New Horizons
09.2019
Bachillerato Educación Media - S
Bachillerato Por Madurez
06-2007
Skills
- Research Abilities
- Microsoft Outlook
- Microsoft Excel
- Google Docs
- Microsoft Office
- User Training
- Wide Area Network (WAN)
- Data Communications
- TCP/IP
- LAN and WAN Assessment
LANGUAGES
Portuguese: Bilingual or Proficient (C2)
English: Bilingual or Proficient (C2)
Timeline
Advisor
Bosch
01.2023 - Current
Real Estate Agent
Concentrix
08.2018 - 01.2023
Global Shared Services
DHL Supply Chain
03.2015 - 11.2020
Itil - Itil Foundations
New Horizons
Cisco CCNA - Computer Networking
Udemy
Bachillerato Educación Media - S
Bachillerato Por Madurez