Carlo Velez
Milton
Summary
Results-driven technician with expertise in software and hardware troubleshooting, complemented by a strong background in customer service. Demonstrated ability to deliver exceptional performance while maintaining a high work ethic. Proficient in problem-solving and fostering positive client relationships, with a commitment to continuous improvement in technical skills.
Overview
2
2
years of professional experience
Work History
Cable Technician
ITG Communications
Pensacola
12.2024 - Current
- Assessed cable infrastructure for potential issues hindering operational efficiency.
- Documented service and installation actions by completing forms, reports, and logs.
- Assessed problems to formulate prompt and accurate solutions.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Configured equipment for employee utilization, ensuring correct installation of cables, operating systems, software.
Customer Service Representative
Wild Honey Frozen Yogurt
Pace
03.2023 - 11.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Managed customer returns, exchanges, and technical support.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Maintained or repaired specialized equipment or machinery.
- Assisted in the installation of new machinery and equipment.
Education
Certifications - Computer Systems And Information Technology
Radford M. Locklin Technical College
Milton, FL05-2024
Skills
- CompTIA A CE Certification
- IT Specialist: Device Configuration and Management Certification
- IT Specialist – Networking Certification
- IT Specialist – Network Security Certification
- cyber security
- Virtualization
- Device configuration
- Troubleshooting skills
- Customer service
- Network troubleshooting
- Software configuration
- Hardware installation
- Data recovery
- Network maintenance
- Operating system management
- Technical support
Accomplishments
- Excelled at being a cable technician with ITG Communications and quickly rose to maintain position as a top 5 tech out of 25+ technicians total
- Earned number one technician very early on into my employment with ITG Communications
- Developed and improved customer service capability during time with Wild Honey and ITG
- Led group cybersecurity projects in my CSIT course at Locklin Technical College
- Worked with multiple operating systems, networking, software troubleshooting , as well as malware prevention at Locklin Technical College
- Earned my A+ certification and other minor cybersecurity related certifications
Timeline
Cable Technician
ITG Communications
12.2024 - Current
Customer Service Representative
Wild Honey Frozen Yogurt
03.2023 - 11.2024
Certifications - Computer Systems And Information Technology
Radford M. Locklin Technical College
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