Open To Work
Carlos Alston Sr
Core 24/7 Restoration
Houston,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Operations Manager
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-Site
Location:
Houston, TX
Open to relocation:
No
Important To Me
Career advancementPaid time offPersonal development programs
1
Certification
15
years of professional experience
Results-driven operations manager with over 15 years of experience in optimizing workflow and enhancing customer service. Skilled in leading cross-functional teams and implementing strategies that boost employee performance and satisfaction.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Work History
Operations Manager
15 Years 3 Months- Conducted analysis and refinement of operational procedures, driving increased efficiency in restoration workflows.
- Evaluated team requirements and designed specialized training programs to enhance performance standards.
- Established and optimized inventory control systems to enhance resource allocation and minimize waste.
- Led cross-functional team collaboration to execute large-scale restoration initiatives, ensuring timely project completion and improved service delivery.
- Developed and maintained programs aimed at creating a positive atmosphere, resulting in improved employee retention.
- Analyzed customer feedback and implemented strategies to significantly improve satisfaction levels.
- Increased profit by streamlining operations.
- Developed and implemented strategies to guide team members in achieving optimal productivity and performance metrics.
- Analyzed customer traffic data to strategically assign shifts, maximizing employee strengths and operational effectiveness.
- Managed difficult customer situations to facilitate employee assistance and sustain superior customer satisfaction.
- Streamlined purchasing, sales, marketing, and customer account operations, ensuring effective management and customer satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Associate of Science - Business Management/Culinary Arts
- [Number] GPA 3.8
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Decision-making
Staff training
Staff management
Project management
Workflow optimization
Work flow planning
Warehouse operations
Certification
- Water,Mold,and Fire Restoraion Training - IICRC certified
- Bio Hazard Clean up - certified
- Forklift -certified
Timeline
Operations Manager
Core 24/7 Restoration
03.2006 - 06.2021Read More
Lee College
Associate of Science from Business Management/Culinary Arts
Read More