Carlos Alvarez
daly,CA
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Host
LongHorn Steakhouse
Laredo, TX
08.2024 - 06.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier/Shift Leader/Host/Bartender/Server Assistant
Alamo Drafthouse Cinema Laredo
Laredo, TX
11.2017 - 03.2023
- Customer service & conflict resolution
- Cash & POS management
- Team leadership & training
- Sales & upselling
- Time management & multitasking
- Food & beverage knowledge (menu, presentation, safety)
- Written & verbal communication Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server/Host
Oliver Garden
Laredo, TX
03.2021 - 11.2022
- Delivered exceptional service to up to a 100 guest for shift in a fast-paced casual dining setting.
- Anticipated service rushes by pre-stocking stations and coordinating with team members, ensuring smooth operations
- Resolved customer issues quickly and courteously, boosting positive feedback rates.
Cashier
Aladdin's Dream Boutique
Laredo, TX
12.2021 - 04.2022
- Maintained clean, organized checkout and display areas and conducted routine floor tidying
- Independently opened the store performed security checks, prepared the cash float, powered up systems, and ensured the sales floor was ready for customers.
- Operated the POS system solo from opening until the afternoon hand-off managed payments, registered returns, and reconciled cash drawer
Education
High School Diploma -
Jb Alexander High School
Laredo, TX05-2017
Skills
- Customer service
- Bilingual (English/Spanish)
- Multitasking proficiency
- Effective time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
LongHorn Steakhouse
08.2024 - 06.2025
Cashier
Aladdin's Dream Boutique
12.2021 - 04.2022
Server/Host
Oliver Garden
03.2021 - 11.2022
Cashier/Shift Leader/Host/Bartender/Server Assistant
Alamo Drafthouse Cinema Laredo
11.2017 - 03.2023
High School Diploma -
Jb Alexander High School