Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Alvarez

daly,CA

Summary

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

8
8
years of professional experience

Work History

Host

LongHorn Steakhouse
08.2024 - 06.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier/Shift Leader/Host/Bartender/Server Assistant

Alamo Drafthouse Cinema Laredo
11.2017 - 03.2023
  • Customer service & conflict resolution
  • Cash & POS management
  • Team leadership & training
  • Sales & upselling
  • Time management & multitasking
  • Food & beverage knowledge (menu, presentation, safety)
  • Written & verbal communication Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server/Host

Oliver Garden
03.2021 - 11.2022
  • Delivered exceptional service to up to a 100 guest for shift in a fast-paced casual dining setting.
  • Anticipated service rushes by pre-stocking stations and coordinating with team members, ensuring smooth operations
  • Resolved customer issues quickly and courteously, boosting positive feedback rates.


Cashier

Aladdin's Dream Boutique
12.2021 - 04.2022
  • Maintained clean, organized checkout and display areas and conducted routine floor tidying
  • Independently opened the store performed security checks, prepared the cash float, powered up systems, and ensured the sales floor was ready for customers.
  • Operated the POS system solo from opening until the afternoon hand-off managed payments, registered returns, and reconciled cash drawer

Education

High School Diploma -

Jb Alexander High School
Laredo, TX
05-2017

Skills

  • Customer service

  • Bilingual (English/Spanish)

  • Multitasking proficiency

  • Effective time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

LongHorn Steakhouse
08.2024 - 06.2025

Cashier

Aladdin's Dream Boutique
12.2021 - 04.2022

Server/Host

Oliver Garden
03.2021 - 11.2022

Cashier/Shift Leader/Host/Bartender/Server Assistant

Alamo Drafthouse Cinema Laredo
11.2017 - 03.2023

High School Diploma -

Jb Alexander High School

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