Carlos A Robles
Tucson,AZ
Summary
I am an energetic people person with great communication and problem solving skills looking for a role in a Customer Service or Retail field.
Overview
29
29
years of post-secondary education
18
18
years of professional experience
Work History
Customer Service Supervisor
The UPS Store
Tucson, AZ
04.2017 - Current
- Supervised customer service team to ensure high-quality support.
- Managed daily operations and workflow to enhance service efficiency.
- Trained employees on UPS Store policies and customer interaction techniques.
- Resolved customer complaints and logged claims while coordinating supply orders and assisting team members with daily tasks.
Sales Associate
The UPS Store
Tucson, AZ
03.2012 - 04.2017
- Delivered copying, designing, shredding, binding, and packaging services tailored to customer needs. Relevant skills include: customer service, typing (both speed and accuracy), time management, multitasking, and listening.
- Guided customers in selecting optimal shipping and packaging solutions.
- Oversaw inventory levels and organized stock to maintain efficient store operations.
- Provided services including copying, designing, shredding, binding, and packaging for customer needs. Relevant skills include: customer service, typing (both speed and accuracy), time management, multitasking, and listening.
Data Entry Associate
Coventry Health
Tucson, AZ
01.2009 - 01.2011
- Entered data for workers' compensation claims from a digital scan into a database system for ease of processing and billing. Relevant skills include: advanced typing (both speed and accuracy), organization and resilience.
- Accurately entered patient data into electronic health record systems to support quality patient care.
- Reviewed and verified documents for completeness and accuracy.
- Organized and maintained patient records and documentation to ensure accessibility and compliance.
Education
Public Management
University of Arizona
Tucson, AZ 08.1997 - 09.2026
High School -
Desert View High School
Tucson, AZSkills
- Microsoft Word, Microsoft Excel, Typing 55wpm, 10 key, Active Notary Public, Multi-Tasking, Cash Handling
- Conflict resolution
Timeline
Customer Service Supervisor
The UPS Store
04.2017 - Current
Sales Associate
The UPS Store
03.2012 - 04.2017
Data Entry Associate
Coventry Health
01.2009 - 01.2011
Public Management
University of Arizona
08.1997 - 09.2026
High School -
Desert View High School