Carlos Arrieta
Mesa,AZ
Summary
Diligent Backroom Associate with demonstrated skills in organizing stock, operating equipment and transporting items. Proficient in merchandising and replenishment of floor stock. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Solutions Specialist/Collections Agent
PayPal Inc.
10.2017 - 03.2025
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Negotiated to collect balance in full.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
Backroom Supervisor
Sears Holding Company
06.2014 - 09.2017
- Trained and mentored associates on established merchandising and processing principles.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all backroom employees.
- Verified proper tagging, hanging and coding of new merchandise.
- Performed weekly inventory counts to verify stock levels.
- Received incoming merchandise and stored in correct stock locations.
- Followed proper procedures for item receipt, storage and inventory control.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Verified safe and secure storage of merchandise and supplies.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Education
High school diploma -
Chandler High School
Chandler, AZBachelor of Science - Media Arts
The Art Institute of California - San Diego
San Diego, CA07-2016
Skills
- Reporting and documentation
- Complaint investigation
- Collections management
- Teamwork and collaboration
- Stock control
- Warehouse operations
- Receiving experience
- Stock organization
- Stock replenishment
- Pallet staging
- Shipment processing
- Barcode scanning
Accomplishments
- Recouped $49,500.00 from delinquent client.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Customer Solutions Specialist/Collections Agent
PayPal Inc.
10.2017 - 03.2025
Backroom Supervisor
Sears Holding Company
06.2014 - 09.2017
High school diploma -
Chandler High School
Bachelor of Science - Media Arts
The Art Institute of California - San Diego
Similar Profiles
Pragathi MachaPragathi Macha
Data Engineer / ETL Developer at PayPal Inc.Data Engineer / ETL Developer at PayPal Inc.
Donabel GutierrezDonabel Gutierrez
Customer Solutions Specialist Level 3 at PayPal Inc.Customer Solutions Specialist Level 3 at PayPal Inc.
Sachin TyagiSachin Tyagi
Member of Technical Staff at PayPal Inc.Member of Technical Staff at PayPal Inc.