Dolly Guzman
Arlington,WA
Summary
Driven professional with a proven track record at Yoli, excelling in consultative sales and client relationship management. Mastered complaint resolution and account management, boosting customer satisfaction and fostering strong client relationships. Skilled in data entry and problem-solving, significantly contributing to business growth through strategic client account management and effective communication.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Yoli
07.2019 - 02.2023
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Elite Account Consultant
Yoli
01.2019 - 04.2020
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships to drive business growth.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
High School Diploma -
Center For Technological Studies Of The Sea
Nayarit, MX07.2016
Skills
- Consultative Sales
- Report Generation
- Complaint resolution
- Account updating
- Scheduling
- Account management specialist
- Data Entry
- Information Security
- Call Management
- Problem-solving abilities
- Client Account Management
- Client Relationship Management
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 10 staff members.
Spanish
Primary language is Spanish, attended school in both The United States as well as Mexico.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Yoli
07.2019 - 02.2023
Elite Account Consultant
Yoli
01.2019 - 04.2020
High School Diploma -
Center For Technological Studies Of The Sea
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