Carlos Ayala
Orlando
Summary
Results-driven Parts Manager with a focus on inventory management, vendor relations, and customer service. Proven track record of enhancing operational efficiency and training teams to achieve measurable improvements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Parts Manager
Orlando Mini
Orlando, FL
09.2024 - 05.2026
- Managed inventory levels to ensure availability of parts for service operations.
- Coordinated with suppliers to streamline parts procurement and reduce lead times.
- Oversaw daily operations of parts department, enhancing workflow efficiency.
- Trained team members on inventory management software and best practices.
- Developed and maintained accurate records of parts usage and inventory turnover.
- Implemented procedures for quality control, ensuring compliance with company standards.
- Assisted in developing promotional strategies to increase parts sales revenue.
- Resolved customer inquiries regarding parts availability and order status promptly.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Assistant Parts Manager
Fields Bmw Winter Park
Orlando, FL
09.2012 - 09.2024
- Managed inventory levels for parts, ensuring timely availability and minimizing stock discrepancies.
- Streamlined parts ordering processes, reducing lead times and enhancing order accuracy.
- Trained and mentored new team members on parts management systems and best practices.
- Collaborated with service department to identify parts requirements for vehicle repairs and maintenance.
- Evaluated supplier performance, negotiating terms to optimize cost-effectiveness of parts procurement.
- Developed and implemented standard operating procedures for inventory control and reporting.
- Analyzed sales trends to forecast demand, aligning inventory strategies with business objectives.
- Led cross-functional meetings to improve communication between departments regarding parts availability and logistics.
Parts Counter Person
Weschester BMW
White Plains, NY
06.1999 - 09.2004
- Managed inventory levels for high-demand BMW parts, ensuring timely availability for service departments.
- Provided expert assistance to customers in identifying and sourcing specific parts through detailed inquiries.
- Utilized dealership management software to process orders and track shipment statuses efficiently.
- Collaborated with technicians to anticipate parts needs based on upcoming service appointments, improving workflow efficiency.
Education
High School Diploma -
Jane Addams Hs
The Bronx, NYSkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
Accomplishments
BMW hazmatt certified and award winning on customer excellents.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Certification
- CM - Certified Manager Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Parts Manager
Orlando Mini
09.2024 - 05.2026
Assistant Parts Manager
Fields Bmw Winter Park
09.2012 - 09.2024
Parts Counter Person
Weschester BMW
06.1999 - 09.2004
High School Diploma -
Jane Addams Hs