Carlos Campos
Pittsburg,CA
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills, with dedication to accuracy efficiency and best-in-class work. Known for providing fast and correct quotes, liaising between multiple parties with honesty and working toward great solutions. Trained in CCC and Mitchell software use and collision appraisals. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement,
Overview
25
25
years of professional experience
Work History
Collision Estimator
Crash Champions
Concord, CA
10.2022 - Current
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Used CCC and or Mitchell Software to calculate damages and claim values.
Collision Estimator
Mike's Auto Body
Richmond, CA
01.2016 - 10.2022
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Used CCC and or Mitchell Software to calculate damages and claim values.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Sales Associate
REI
Concord, CA
02.2010 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Developed, marketed and sold full range of products and support services.
Sales Associate
Nordstrom
Walnut Creek, CA
01.2005 - 05.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Completed orders and organized product deliveries to meet customer timetables.
Lead Line Cook
Red Lobster
Pittsburg, CA
01.2001 - 01.2005
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Grilled meats and seafood to customer specifications.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
Instituto Tecnico Ricaldone
San Salvador, El Salvador11-2000
Skills
- Diagnostic Procedures
- Customer Inquiries
- Collision Estimates
- Process Improvement Initiatives
- Claims Evaluations
- Issue Resolution
- Repair Quotes
- Creative Solutions
- Billing Procedures
- Customer Satisfaction
- Total Loss Understanding
- Appraisal Writing
hobbies
I'm am currently in to scale models and RC cars customization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collision Estimator
Crash Champions
10.2022 - Current
Collision Estimator
Mike's Auto Body
01.2016 - 10.2022
Sales Associate
REI
02.2010 - 01.2016
Sales Associate
Nordstrom
01.2005 - 05.2009
Lead Line Cook
Red Lobster
01.2001 - 01.2005
High School Diploma -
Instituto Tecnico Ricaldone