- I enjoy cooking for friends
- Vinyl record collector
- Support local Djs
Carlos Cortave
Brooklyn
Summary
Knowledgeable professional server with background in managing restaurant operations and ensuring exceptional service to guests. I have led teams to enhance guest experiences and streamline processes. With over 17 years of NYC experience I bring a strong team member mentality with positive energy to lift those around me.
Overview
16
16
years of professional experience
Work History
Floor Manager
Hospitality HQ
Philadelphia, PA
09.2023 - 04.2026
- Supervised daily operations to ensure optimal guest service and satisfaction.
- Developed and implemented training programs to enhance new staff's understanding of operational procedures and customer engagement strategies.
- Oversaw bar ordering processes, crafted cocktails, and maintained inventory levels.
- Directed execution of banquet events for 20 to 150 guests, ensuring seamless operations.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
Floor Manager
Gadi Peleg Group @ Nur & Lamalo
Manhattan, NY
03.2021 - 09.2023
- Provided assistance at both locations to enhance team efficiency and work flow.
- Performed cash drops every night and compiled reports for Management.
- Ensured there was constant communication between BOH & FOH for a smooth shift.
- Oversaw bar inventory for both restaurant and rooftop bar operations.
Lead Server
Socarrat Paella Bar
Manhattan, NY
05.2015 - 03.2020
- Led guests on culinary journeys, showcasing Spanish cuisine and wine pairings.
- Supported food runners and bussers to enhance workflow and customer satisfaction during busy shifts.
- Assumed bar responsibilities during staffing shortages.
- Executed nightly cash drop and compiled tip sheet to ensure accurate financial reporting.
Server
La Fonda Del Sol
Manhattan, NY
01.2013 - 04.2014
- Worked in a high volume fast paced fine dining tapas bar.
- Assisted guests in exploring an extensive wine list and curated food menu to provide a great dining experience.
- Performed cash drop and compiled tip sheets for management.
- Supported bussers and food runners to enhance service.
Server
Pompano
Manhattan, NY
03.2010 - 01.2013
- Provide service to guest in high-volume fine dining Mexican restaurant in midtown.
- Fulfilled guest requests swiftly to support exceptional service delivery.
- Efficiently managed multiple tables, ensuring timely order processing and service delivery.
- Communicated with kitchen staff to ensure accurate food preparation and presentation.
Education
No Degree - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Employee management
- Guest relations
- POS systems Micros and Positouch
- Team training and development
- Fluent in Spanish and English
Interests
Timeline
Floor Manager
Hospitality HQ
09.2023 - 04.2026
Floor Manager
Gadi Peleg Group @ Nur & Lamalo
03.2021 - 09.2023
Lead Server
Socarrat Paella Bar
05.2015 - 03.2020
Server
La Fonda Del Sol
01.2013 - 04.2014
Server
Pompano
03.2010 - 01.2013
No Degree - Psychology
University of North Carolina At Chapel Hill