Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Cortez

The Bronx,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

Bowlero Lanes
01.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Catering

Speciality Staffing
12.2019 - 06.2021
  • Conducted program planning meetings with other catering and events planners for successful teamwork and collaboration.

Education

Bachelor of Science - Architectural And Building Technology

New York City College of Technology of The City University of New York
Brooklyn, NY
05.2027

High School Diploma -

Pelham Preparatory Academy
Bronx, NY
06.2021

Skills

  • Food Running
  • Beverage Preparation
  • Food inspection
  • Table Setting
  • Guest Engagement
  • Menu Memorization
  • Exceptional customer service
  • Guest Relations Management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Server

Bowlero Lanes
01.2023 - Current

Catering

Speciality Staffing
12.2019 - 06.2021

Bachelor of Science - Architectural And Building Technology

New York City College of Technology of The City University of New York

High School Diploma -

Pelham Preparatory Academy
Carlos Cortez