Carlos Cruz
Riverside
Summary
Dynamic customer service professional with experience at E-z Up, adept at managing high-stress situations with patience and empathy. Proven ability to multitask effectively while resolving conflicts, leading to increased customer loyalty. Skilled in phone etiquette and committed to enhancing team success through efficient and accurate performance.
Overview
3
3
years of professional experience
Work History
Hostess/Busser
Law's Restaurant
01.2025 - 03.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Target Team Member
Target
10.2023 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Customer Service Representative
E-z Up
08.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Martin Luther King Jr. High School
Riverside, CA06-2020
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Languages
Spanish
Professional Working
Timeline
Hostess/Busser
Law's Restaurant
01.2025 - 03.2025
Target Team Member
Target
10.2023 - 10.2024
Customer Service Representative
E-z Up
08.2022 - 09.2023
High School Diploma -
Martin Luther King Jr. High School
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