Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos De La Cruz

Houston,Texas

Summary

Dynamic Service Manager at Chipotle Mexican Grill with proven leadership in training and supervising a diverse team of over 50 staff. Expert in customer service and conflict resolution, I excel in maintaining operational efficiency and delivering exceptional service. Bilingual in English and Spanish, I ensure clear communication and a positive experience for all customers.

Overview

2
2
years of professional experience

Work History

Service Manager

Chipotle Mexican Grill
Houston, TX
06.2023 - Current
  • Demonstrated leadership and management capabilities at a young age, overseeing daily operations and ensuring exceptional service delivery.
  • Supervised and trained a team of 50+ staff members, emphasizing teamwork, communication, and service excellence.
  • Implemented scheduling strategies to maintain efficient shift coverage and support peak business hours.
  • Conducted cash register reconciliation, transaction monitoring, and bank deposits.
  • Maintained a clean and organized workspace, reinforcing health and safety standards.

Education

Associate of Science - Human Biology

Lone Star College
Houston, TX
05.2025

High School Diploma -

Langham Creek High School
Houston, TX
05.2023

Skills

  • Patient scheduling and appointment coordination
  • Customer service and patient care
  • Records management and data entry
  • Attention to detail and accuracy
  • Conflict resolution and communication
  • Multitasking and organization
  • Bilingual in English and Spanish

Languages

  • Spanish, Native/Bilingual
  • English, Native/Bilingual

Timeline

Service Manager

Chipotle Mexican Grill
06.2023 - Current

Associate of Science - Human Biology

Lone Star College

High School Diploma -

Langham Creek High School

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