JENNIFER WILSON

• Managed a high volume of incoming calls and service inquiries while scheduling appointments and coordinating repair timelines
• Collaborated closely with technicians to ensure accurate vehicle diagnostics and communicated repair information clearly to customers
• Utilized extensive automotive knowledge to prepare estimates for repairs and routine maintenance
• Greeted customers, assessed vehicle concerns, and recommended appropriate services based on technician findings
• Maintained strong customer relationships by explaining repair recommendations and service timelines clearly
• Helped ensure smooth daily workflow between service advisors, technicians, and customers

• Managed financial and administrative operations for an automotive dealership while assisting customers with vehicle purchases.
• Assisted customers in selecting vehicles and financing options appropriate for their budgets
• Reviewed credit reports and coordinated financing with lenders and banks
• Maintained vehicle inventory records and processed vehicle sales documentation
• Performed bookkeeping, deposits, title work, and administrative reporting
• Trained staff and supported daily dealership operations

• Prepared individual and small business tax returns
• Assisted clients in gathering financial documentation and ensuring accurate filings

• Supervised cleaning crews and delegated daily tasks
• Managed supply ordering and inventory
• Maintained quality standards for commercial and industrial cleaning projects

• Managed reservations, guest check-ins and check-outs
• Handled payments, guest accounts, and daily reporting
• Delivered customer service in a fast-paced hospitality environment