Howard Brent Guidry
Youngsville,LA
Summary
Adaptable automotive professional with extensive experience in store management, service coordination, and technician support. Known for multitasking, organization, and accurate repair estimates. Committed to smooth operations, compliant recordkeeping, and strong customer retention.
Overview
2027
2027
years of professional experience
Work History
Service Manager
Arceneaux Ford
03.2025 - 10.2026
- Coordinated repair order flow to maintain efficient service department operations.
- Supervised service advisors and technicians to support accurate, timely vehicle repairs.
- Reviewed customer concerns and service recommendations to ensure clear communication and follow-up.
- Scheduled repairs and appointments to balance workload across bays and staff.
- Monitored warranty documentation to support compliant claim processing and recordkeeping.
- Collaborated with parts department to confirm repair availability and reduce delays.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved service issues promptly to improve customer satisfaction and retention.
Store Manager
Bridgestone Retail Operations LLC.
06.1999 - 03.2025
- Managed hiring, scheduling, and coaching to maintain staffing coverage and consistent team performance.
- Led store operations, balancing customer service, sales goals, and service quality across automotive retail workflows.
- Monitored inventory levels, ordering, and merchandising to support product availability and showroom standards.
- Directed service department activity, ensuring accurate repair orders, estimates, and timely job completion.
- Resolved customer concerns quickly, strengthening satisfaction and repeat business through clear communication.
- Enforced safety, compliance, and loss-prevention standards throughout daily store operations.
- Trained associates on sales processes, product knowledge, and service recommendations to improve team effectiveness.
- Reviewed financial performance, using sales and expense data to guide operational decisions and store profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Automotive Technician
Hub City Ford
1990 - 1999
- Performed brake, suspension, steering, and alignment repairs to restore safe vehicle operation.
- Inspected engine, transmission, and electrical systems to identify faults and recommend repairs.
- Diagnosed vehicle concerns using Ford service information, scan tools, and shop diagnostics.
- Completed routine maintenance services, including oil changes, fluid checks, filters, and inspections.
- Replaced worn components, including belts, hoses, batteries, starters, and alternators.
- Documented repair findings clearly on repair orders and communicated updates to service advisors.
- Tested repaired vehicles to verify proper performance and confirm completed work quality.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Education
Vocational Certificate-Automotive Repair - Automotive Repair
South Louisiana Community College
Abbeville, LA01-1979
High School Diploma -
Erath High School
Erath, LA05-1979
Skills
- Customer relationship management
- Service estimation
- Team leadership
- Problem-solving
- Conflict resolution
- Multitasking and organization
- Service promotion
- Positive attitude
- Service department operations
Timeline
Service Manager
Arceneaux Ford
03.2025 - 10.2026
Store Manager
Bridgestone Retail Operations LLC.
06.1999 - 03.2025
Automotive Technician
Hub City Ford
1990 - 1999
High School Diploma -
Erath High School
Vocational Certificate-Automotive Repair - Automotive Repair
South Louisiana Community College