Carlos Diaz
Jacksonville
Summary
A position within a company that will allow me to utilize my skills and experiences to the best of my abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Deli Clerk
Publix
Jacksonville, FL
03.2025 - 01.2026
- Managed daily deli operations, ensuring product freshness and quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Warehouse Worker
Amazon
Jacksonville, FL
10.2023 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
SGA
Games Stop
Jacksonville, FL
03.2023 - 10.2023
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Stayed up to date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
- Ensured compliance with company policies by regularly reviewing employee performance metrics.
- Acknowledged for exceptional performance and dedication to the role, receiving multiple recognitions from management and peers.
- Helped management receive, inventory and display games and game-related devices and properly process damaged merchandise for return.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Maintained awareness of younger game players and made age-appropriate recommendations.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Increased store revenue through upselling techniques and promoting add-on products.
MERCHANDISING SALES TEAM
Lowes
Jacksonville, FL
11.2022 - 03.2023
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
DELI ASSOCIATE
Publix
05.2021 - 08.2022
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
DELI ASSOCIATE
Walmart
10.2020 - 02.2021
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
TEAM LEAD
Subway Restaurants
09.2020 - 10.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
- Handling heavy cash flows.
- Opening and closing the store.
Education
High School Diploma -
Quantum High School
Boynton Beach, FL01.2018
Skills
- Collaboration and Teamwork
- Ingredient and Food Preparation
- Kitchen Safety Standards
- Cash Handling
- Safe Food Handling
- Cleaning and Sanitizing
- Stocking and Replenishing
- Multitasking and Organization
- Customer Service
- Employee Training and Supervision
- Dependable and Cooperative
- Strong work ethic
- Heavy lifting
Timeline
Deli Clerk
Publix
03.2025 - 01.2026
Warehouse Worker
Amazon
10.2023 - 05.2024
SGA
Games Stop
03.2023 - 10.2023
MERCHANDISING SALES TEAM
Lowes
11.2022 - 03.2023
DELI ASSOCIATE
Publix
05.2021 - 08.2022
DELI ASSOCIATE
Walmart
10.2020 - 02.2021
TEAM LEAD
Subway Restaurants
09.2020 - 10.2020
High School Diploma -
Quantum High School