William Hornberger
Deli Associate
Nokomis,FL
Summary
Dynamic Deli Manager with extensive experience at Winn Dixie Warehouse, recognized for enhancing customer satisfaction through exceptional service and effective team leadership. Proficient in meat slicing and food safety compliance, I excel in problem-solving and fostering teamwork, driving operational efficiency and ensuring high-quality service delivery.
Overview
15
15
years of professional experience
Work History
Deli Clerk
Publix
12.2025 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Assistant Deli Manager
Weis Markets Inc
08.2025 - 11.2026
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
Deli Manager
Winn Dixie Warehouse
08.2022 - 10.2025
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Owner/Operator
Will's Nuisance Wildlife Solutions Inc.
09.2020 - 09.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Wildlife Service Manager
Hoskins Pest Control
05.2012 - 09.2020
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Education
Criminology
Manatee Community College
Venice, FLRotc
Valley Forge Military Academy
Wayne, PA05.1988
Skills
Cross-selling products and services
Proper food handling
Honesty and integrity
Table setting
Food safety
Food preparation
Customer service
Cooking
Loading and unloading
Safe food handling
Data entry
Cleaning and sanitizing
Cleanliness and sanitation
Strong work ethic
Product presentation
Order taking accuracy
Food safety compliance
Product knowledge
Pricing and shelf labeling
Inventory checks
Equipment safety
Inventory control
Equipment operation
Inventory rotation
Inventory counts
Upselling
Food safety standards
Product stocking and rotation
Heavy lifting
Ordering procedures
Platter and tray preparation
Allergen awareness
ServSafe certification
Shrink control
Meat slicing expertise
Deli equipment operation
Salad preparation
Preparing food items
Stocking of food cases
Machine safety
Health and safety standards
Teamwork
Listening skills
Teamwork and collaboration
Hygiene practices
Kitchen management
Positive attitude
Problem-solving
Packaging and labeling
Customer engagement
Cleaning and organization
Timeline
Deli Clerk
Publix
12.2025 - Current
Assistant Deli Manager
Weis Markets Inc
08.2025 - 11.2026
Deli Manager
Winn Dixie Warehouse
08.2022 - 10.2025
Owner/Operator
Will's Nuisance Wildlife Solutions Inc.
09.2020 - 09.2023
Wildlife Service Manager
Hoskins Pest Control
05.2012 - 09.2020
Criminology
Manatee Community College
Rotc
Valley Forge Military Academy