Carlos Diaz Matos

Customer Service

• Assisted in the preparation of annual budgets, providing crucial support to financial decision making in the municipality.
• Collaborated closely with other clerks from neighboring municipalities to share best practices and enhance professional development opportunities.
• Contributed to effective policy implementation through close monitoring of relevant legislation changes.
• Served as the primary point of contact for elected officials, staff, and citizens regarding municipal matters.
• Coordinated with various departments to ensure seamless execution of city-wide events and programs.
• Played a key role in successful grant applications by preparing required documentation thoroughly.
• Facilitated cooperation between city departments to improve overall performance and effectiveness in serving the public''s needs.
• Processed a high volume of public records requests efficiently and accurately to maintain transparency in local government operations.
• Provided excellent customer service by addressing citizen concerns promptly and professionally at all times.
• Developed comprehensive training materials for new employees, ensuring a smooth onboarding process.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Reduced criminal activity in assigned areas through proactive policing and community engagement.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Conducted thorough investigations for various cases, leading to timely resolutions and justice served.