Carlos Didrickson
Oakland,CA
Overview
12
12
years of professional experience
Work History
Customer Service
Nordstrom
11.2022 - 01.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
Security Officer
Allied Universal Security
06.2019 - 09.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
Seafood Manager
Safeway
02.2015 - 03.2019
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
- Streamlined inventory management for increased efficiency and reduced waste.
- Collaborated with suppliers to ensure consistent delivery of fresh, sustainably-sourced seafood.
- Developed creative merchandising displays for improved product visibility and sales growth.
- Managed budgeting and pricing strategies to maximize profitability without compromising quality.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Optimized department layout for easier navigation and enhanced shopping experience.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
- Maintained a clean, organized, and safe work environment in accordance with company standards.
Caregiver
Alameda County
01.2011 - 01.2015
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
No Degree - Psychology
Samuel Merritt University
Oakland, CAHigh School Diploma -
Skyline High School
Oakland, CA06.1998
Skills
- Call Center Experience
- Effective Communication
- Active Listening
- Sales Techniques
- Attention to Detail
- Conflict Resolution
- Team Collaboration
- Up-selling Abilities
- Multitasking Abilities
- Complaint Handling
- Time Management
- Positive Attitude
- Problem Solving
- Account Management
- Direct Sales
- De-Escalation Techniques
- Teamwork and Collaboration
Timeline
Customer Service
Nordstrom
11.2022 - 01.2023
Security Officer
Allied Universal Security
06.2019 - 09.2022
Seafood Manager
Safeway
02.2015 - 03.2019
Caregiver
Alameda County
01.2011 - 01.2015
No Degree - Psychology
Samuel Merritt University
High School Diploma -
Skyline High School
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