Carlos Edwards
3772 Tansy St, Tavares
Summary
Aspiring sales representative with extensive experience assisting older adults in navigating complex healthcare decisions. Proven ability to communicate clearly and empathetically while ensuring regulatory compliance. Recognized for building trust with senior patients and fostering positive relationships. Seeking clinical practice that provides necessary supervised training for licensure.
Overview
4
4
years of professional experience
Work History
Health Insurance Agent
Health Plan one
02.2025 - 02.2026
- Guided seniors in making informed coverage decisions aligned with medical and financial needs.
- Conduct detailed Medicare Consultations, explaining benefits in a clear accessible manner.
- Resolved complex inquiries, enhancing customer satisfaction and trust.
- Managed documentation and follow-ups in CRM systems to ensure accurate records and timely responses.
Health Insurance Agent
Go Health LLC
11.2021 - 01.2025
- Educated beneficiaries on Medicare Advantage, Supplement, and PDP plans to enhance understanding and informed decision-making.
- Assessed clinical and financial needs to recommend tailored coverage options that align with individual circumstances.
- Ensured compliance with CMS, state, and federal regulations.
- Supported enrollment process and benefits administration to streamline beneficiary access to essential health services.
Customer Service Representative
Ambetter from Sunshine Health
11.2021 - 01.2025
- Educated beneficiaries on Medicare Advantage, Supplement, and PDP plan options to enhance understanding and informed decision-making.
- Assessed clinical and financial needs to recommend appropriate coverage options.
- Ensured compliance with CMS, state, and federal regulations.
- Supported enrollment process and benefits administration to ensure accurate processing and compliance.
Education
Some College (No Degree) - Medical Assistant
American College
Orlando, FLSkills
- Health insurance
- Medicare compliance
- HIPAA Awareness
- Patient Education
- Medical information clarity
- Bilingual: English and Spanish
- Client relations
- Influencing skills
- Problem solving
- Effective communication
- Excellent communication
- Relationship building
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Health Insurance Agent
Health Plan one
02.2025 - 02.2026
Health Insurance Agent
Go Health LLC
11.2021 - 01.2025
Customer Service Representative
Ambetter from Sunshine Health
11.2021 - 01.2025
Some College (No Degree) - Medical Assistant
American College