Carlos Enriquez
Charlotte,NC
Summary
Territory account manager with a strong track record in sales and customer relationship management. Expertise in analyzing market trends to identify new business opportunities and implementing training initiatives that boosts client satisfaction and product knowledge.
Overview
26
26
years of professional experience
Work History
Territory Account Manager
RUBI TOOLS USA
Charlotte , NC,SC,TN,GA,PR and Northern FL
03.2024 - Current
- Managed customer relationships across assigned territory, enhancing client satisfaction through targeted engagement.
- Developed strategic sales plans that expanded market penetration for Rubi products, driving revenue growth.
- Conducted product demonstrations highlighting features and benefits for clients.
- Coordinated with marketing teams to align promotional strategies with sales objectives.
- Conducted product demonstrations to showcase features and benefits to clients.
- Provided training and support to clients on proper tool usage and maintenance.
- Analyzed market trends to identify new business opportunities for growth.
- Presented products and services to meet client business needs.
- Resolved product or service issues for customers efficiently, strengthening relationships and fostering loyalty.
- Maintained a thorough understanding of industry trends, products, services, competitors, pricing structures, and regulations within the assigned territory.
District Manager
Trulieve Inc.
Orlando, FL
02.2021 - 03.2024
- Conducted training sessions to enhance employee understanding of best practices and procedures, driving profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Transformed underperforming teams into productive, profitable teams.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved conflicts promptly to promote a positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reviewed financial reports and streamlined operations, resulting in improved productivity and increased company profits.
- Built relationships with customers and community to establish long-term business growth.
District Manager
Finish Line, Inc
Miami, FL
08.2013 - 02.2021
- Enhanced customer satisfaction by implementing strategies that directly addressed customer needs and resolved concerns.
- Analyzed customer buying trends, market conditions, and competitor actions to refine strategies and meet sales goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved product or service problems by clarifying customer’s complaint, determining the cause of the problem and selecting the best solution to solve the problem.
- Conducted training sessions to elevate employee skills and improve service delivery.
- Managing P & L
- Monitored stock levels to maintain optimal inventory
Sales Manager
Sansone Auto Mall Route 66
Avenel, NJ
01.2011 - 08.2013
- Recruited, hired, trained, and managed sales team to consistently exceed sales goals while controlling expenses and enhancing profit and CSI objectives.
- Coached team members daily to maximize unit volume and gross profit, driving individual earnings potential.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Enhanced customer buying experience, contributing to revenue stability for dealership.
Store Manager
Footlocker Inc.
Miami , FL
01.2001 - 01.2011
- Managed store employees in fast-paced environment through proactive communication and positive feedback, fostering team cohesion and performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained customer satisfaction by implementing strategies to address customer needs and resolve concerns effectively.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Redesigned warehouse layout to accommodate new equipment and optimize processes, enhancing space utilization and operational efficiency.
- Reviewed monthly operations for budget compliance and identified adjustments for future plans.
- Generated annual budget forecasting information for executive and corporate reports.
Education
High School Diploma -
Juan Ponce De Leon
San Jose PR05-2001
Skills
- Product demonstrations and sales presentations
- Sales training and support
- Budget and operations management
- Customer relationship management
- Effective communication skills
- Problem solving strategies
- Customer Service and Assistance
- Effective communication
- Time management
- Competitive analysis
- CRM proficiency
Languages
- English
- Spanish
Timeline
Territory Account Manager
RUBI TOOLS USA
03.2024 - Current
District Manager
Trulieve Inc.
02.2021 - 03.2024
District Manager
Finish Line, Inc
08.2013 - 02.2021
Sales Manager
Sansone Auto Mall Route 66
01.2011 - 08.2013
Store Manager
Footlocker Inc.
01.2001 - 01.2011
High School Diploma -
Juan Ponce De Leon