Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
technology addicted
Timeline
Generic

CARLOS ESTEBAN

Tampa,FL

Summary

strong skills for technology, tech support, customer services, customer retention

Overview

13
13
years of professional experience
1
1
Certification

Work History

TECH SUPPORT

Charter Spectrum
04.2011 - 03.2024
  • Offered tech support to customers for internet, home phone and streaming, billing issues, services issues, provide world class customer services and a enhancing value of the company

Education

High School Diploma -

Saul Delgado
La Habana, Cuba
07.1986

Skills

  • Technical Support and Assistance
  • Technical Support Capabilities
  • Behavioral Support Techniques
  • GIS Technical Support
  • Information technology support
  • Technical Support Proficiency
  • Technical Sales Support
  • Technical support escalation
  • Technology Training and Support
  • Expert Technical Support
  • Technology Support
  • Technician support

Accomplishments

microsoft windows certified, office , other software related to my profession

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

streaming Training, xumo streaming boxes, roku, Docsis 3.1 modems and routers, internet security, virus protection

technology addicted

I own multiple electronics, always beta testing latest hadware and software, from my job or for personal use, including steaming devices, smart tv's, computers, receivers, cell phones, tablets

Timeline

TECH SUPPORT

Charter Spectrum
04.2011 - 03.2024

High School Diploma -

Saul Delgado

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CARLOS ESTEBAN