Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Valentin Estevez Veras

Clifton

Summary

Dynamic professional with a proven track record at Delta Air Lines, excelling in customer service and record management. Adept at enhancing service efficiency and advising on quality improvements. Strong background in safety compliance and incident investigation, ensuring a secure environment while fostering positive customer experiences.

Overview

10
10
years of professional experience

Work History

Costumer Services

Delta Air Lines, Inc
Queens
08.2021 - 04.2025
  • Maintained accurate records of customer services provided.
  • Developed strategies to increase efficiency and reduce costs associated with providing customer services.
  • Advised management on potential improvements to enhance overall quality of customer services.

Safety Coordinator

Swissport
Queens
07.2018 - 07.2021
  • Investigated employee accidents and incidents to determine root causes and develop preventive measures.
  • Surveyed techniques used in transportation regarding use and storage of chemical agents and toxic materials.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.

Server

Upper west restaurant corp
New York
04.2015 - 02.2020
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.

Driver, Warehouse Orders

G2 Secure Staff
Queens
04.2016 - 11.2018
  • Reviewed work orders to perform freight movement and deliveries.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.

Education

GED -

Hostos Community College
Bronx, NY
07-2015

Skills

  • Customer service
  • Record management
  • Safety compliance
  • Incident investigation

Timeline

Costumer Services

Delta Air Lines, Inc
08.2021 - 04.2025

Safety Coordinator

Swissport
07.2018 - 07.2021

Driver, Warehouse Orders

G2 Secure Staff
04.2016 - 11.2018

Server

Upper west restaurant corp
04.2015 - 02.2020

GED -

Hostos Community College
Carlos Valentin Estevez Veras